Raykida Anderson

**** ******** ***.

St. Louis, MO 63138

C: 314-***-****

ad1ybp@r.postjobfree.com

System management and employee relations specialist adapt at developing and maintaining events and employees, looking to expand my skillset while being an asset to an organization. Advanced in managing large number of employee/client files, event management, Word, Excel, Power Point, and Outlook. Individual who can handle confidential information and identify areas for procedural improvement with ease.

Work Experience

Dental Assistant Lead, Gateway to Oral Health

09/2010-Present

I am presently employed with this organization as a dental assistant lead. It is my job to create and update patient records while ensuring that all basic office duties are executed according to company standards. I am also responsible for providing exceptional patient care while alleviating patient fears to ensure each appointment goes as smooth as possible. Additional Basic duties include:

● Confirming all customer accounts are up to date on payments

● Assisting doctors with preparing areas for surgery or general patient appointments

● Enforce company procedures and policies outlined in the company manual and precisely log all patient activities before and after each visit

● Assist company with business plan, branding advertising, marketing and increasing monthly sales & revenue

Recruiter, Delve Marketing Research

09//2010-05/2014

I was previously employed as a recruiter for this research company. It was my job to contact individuals and persuade them to participate in several studies that the company conducted. I was also responsible for keeping a record of all participants and their scheduled times to come in so that all staff were aware of their daily schedules. Additional Basic duties include:

● Logged all customer accounts with the outcome of each call

● Direct calls to the correct extension/department as needed

● Assisted executives with the preparation and administration of informational workshops prior to studies being conducted

Account Analyst, GC Services

03/2009-05/2010

I was previously employed as an account analyst for Verizon Wireless’s usage verification department. My job was to monitor cable/phone accounts for instances of fraudulent purchases

(movies, long distance phone calls, etc.), and report to the customer as needed. I also assisted customers with the reconnection of their services in the event of an interruption due to non-payment or service outage.

Basic Duties include:

● Calling customers as soon as their accounts were disconnected to assist them with making a payment

● Helped remotely troubleshoot all telephone and internet connection issues

● Follow up on all instances of fraud within a 24-hour time frame Homework Assistant/Camp Counselor,

Herbert Hoover Boys and Girls Club

06/2004-08/2008

I was previously employed for this company in their summer enrichment program as a camp counselor. It was my job to coordinate all social activities with children ranging in age from 6-17 years old. I was also responsible for helping them with their homework, answering phones at the front desk, and logging all activities and student progress. Additional Basic duties include:

● Created Contact list via Excel for all enrolled students

● Prepared daily reports for parents to track their child’s progress

● Organized and instructed multiple spirit groups and games at different event locations Skills Highlights

● Office Management

● Charting/Patient Data Retention

● Dentrixs

● Dexis

● High Call Volume/Order Entry

● Microsoft Access, Word, Excel, PowerPoint, and Outlook proficient

● Employee relations, including electronic entry and filing

● Cost reviewing

● National accounts

● Account verification

● Client development

● Relationship building and

● management

● Business process optimization

Education and Volunteer Experience

● Missouri College: 08/2009-5/2010

● Dental Assisting Program

● ADA Accredited

● Southeast Missouri State University: 08/2007-05/2009

● Emphasis in Business Management

● Internship at Veteran’s Hospital: 2007

● Southeast Missouri State University: 08/2007-05/2009

● Externship at Davis Dental: 2010

● Externship at Grace Hill: 2010

Contact this candidate