Customer Service Representative
Resume:
Alan Chan
Fremont, CA
****.******@*****.***
Professional Experience: Over 20 years’ experience selling capital equipment Picarro, Inc. – Santa Clara, CA 7/2016 to 9/2019
Sales Manager
• Engaged and establish multi-million dollar for new product vertical into semiconductor industries.
• Responsible for driving equipment sales on real-time, high sensitivity AMC monitoring capital equipment
• Prospect and develop new accounts for all domestic and international semiconductor customers.
• Travelled to various accounts and attended tradeshows to find new opportunities.
• Direct sales, OEM accounts, and international channel partners, including prepare sales quotations.
• Initiate sales presentation, coaching, and training of new product information to channel partners.
• Oversee workflow of business processing including preparation of reports and statistics sales support.
• Manage CRM and sales opportunities through NetSuite to generate sales pipeline reports.
• Create accurate monthly sales forecast achievement to ensure to meet and exceed sales targets.
• Forecast review and align programs ramps using Clear to Build production planning with manufacture.
• Work closely with Marketing and manage marketing material for tradeshows.
• Handle all customer product questions and objections with sales training methodology.
• Communications with engineering regarding issues and insight based on customer feedback. Los Gatos Research (Part of ABB) – San Jose, CA 8/2014 to 6/2016 Sales Representative
• Sold Laser-based Greenhouse Gas Analyzers to all domestic and international customers.
• Target Chemical, Oil & Gas, Governmental, Environmental & Research, and Academic institutes.
• Increase company’s sales revenue by 20% during my first year.
• Daily conversation with new and existing customers, and follow up with support inquiries.
• Visited customers in person to introduce product technologies and negotiated pricing as needed.
• Customer-focused mindset with ability to respond quickly to customer’s needs.
• Track sales leads, wins and losses in CRM through SAP and Sales Force.
• Create detail and accurate sales forecasting for upper managements and production planning.
• Work closely with the Director of Sales and Marketing to establish successful sales strategies.
• Generate nearly 50% of the company annual revenue through direct and distributor sales. Alan Chan
Fremont, CA
****.******@*****.***
2
Hitachi Instruments – Pleasanton, CA 7/1997 to 9/2012 Sales Representative
• Focusing on selling capital equipment, service contracts, and consumables via phone.
• Covered US accounts such as Pharmaceutical& Biotech companies, Food/Beverage, Academic, Environmental, Clinical Research & Testing Labs, Hospitals, and Chemical Manufacturing Companies.
• Sold analytical instruments such as HPLC Systems, UV & FL Spectrophotometers, and Amino Acid Analyzers as well as Service Contracts, Consumables, and Accessories.
• Travelled to customer sites locally along with products managers and installing engineers to perform post-sale training, upselling products, and services.
• Generated many leads on a daily basis on capital equipment through cold-calling, cold emailing, and continuous pre-sale and post-sale follow ups.
• Communicated account objectives, action plans, and sales opportunities to management via regular monthly reports and through a sales customer relations database.
• Offered contract/sales quotations within guidelines to extend competitive pricing to increase revenues.
• Meet and exceed direct sales target every year as Sales Representative.
• Coordinate with the legal department as needed to review contracts and purchase order Ts & Cs.
• Developed many new businesses due to my diligence in detecting new opportunities.
• Sales Appreciation – Increase Sales revenue by 20% on the first year as Sales Representative.
• Certificate of Achievement – Appreciation for 15 years of dedicated employment service.
• Certificate of Appreciation – in recognition of excellent Contract Customer Support. CRM:
• NetSuite
• SAP
• Sales Force
Education:
• BS – Industrial Technology, 5/1986
California State University, Fresno
Languages:
• English
• Cantonese
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