Byron Gudiel

*** *. ****** *** • Westmont, IL ***59 • 331-***-**** • ad1yay@r.postjobfree.com

IT PROFESSIONAL

Profile

Innovative, CompTIA A+ certified bilingual 25 plus years experienced individual skilled in Desktop Support, Structured Systems Analysis, Network Administration, IT Training, PMP Experience and Information Technology. Proven ability to supervise technical rollouts and train employees and manage IT departments. Expertise in PCI Management and Compliance, as well as business analysis. Covered MULTIPLE Chicago Hyatt Properties. Proficient in all versions of Windows server management and deployment, as well as all kinds of network gear, including Cisco, Ruckus, Ubiquiti, and AWS. Experienced in strategic planning and financial IT management and SAP Business Processes. Certified IT trainer with excellent leadership skills. Proficient in aligning ITIL and ITSM processes with company portfolios. Utilize fundamental concepts of ITIL V4 service management, relationship management practice, supplier management practice, and event management practice.

Professional Experience

TRUMP INTERNATIONAL HOTEL & TOWER CHICAGO MARCH 2023 – PRESENT In charge of optimizing technology customized for company. Tasked with finding innovative solutions to resolve pandemic issues arising from stagnant operations and absent leadership. In charge of budgetary solutions to struggling infrastructure. Responsible for mentorship and training of potential IT personnel. Business Operations

• Responsible for management of AWS and network infrastructure and programming.

• Support all procurement systems and manage the database(s), Rooms CRM, and Cloud based systems.

• Manage Microsoft AD and Google infrastructure.

• Deployed new PMS solutions to resolve stagnant and latent system.

• Implemented new MICROS Simphony POS environment.

• Developed onboarding procedures for staff.

• Utilized ITIL processes for strategic alignment of portfolio.

• Manage confidential data for business operations and revenue generation.

• Administer deployment and repair of VOIP Phones and TV systems. Cybersecurity, Product Implementation support, and Compliance:

• Launched new Cyber Security standards and policies.

• Assisted Departments with the threat system Crowdstrike, and the resolution of technical issues.

• Managed the Guest key system Saflok, as well as the modules related to Security.

• Proficient in Active Directory.

HYATT REGENCY CHICAGO DECEMBER 2021 – NOVEMBER 2022 Minimized downtime of operational systems and launched new technologies and developed the IT Department, as well as monitored all documented and undocumented issues for Hyatt’s largest hotel. Aligned the property’s portfolio with its contracted vendors with corporate strategy and policies. Business Operations

• Proven leader and manager of staff and Information Data.

• Supported all procurement systems and managed the database(s), Rooms CRM, and Mobile Check-in app.

• Responsible for deployment and management of Housekeeping HotSOS and REXX reporting.

• Managed accounts for Tableau system.

• Deployed new POS INFRASYS and upgraded it.

• Implemented Shift 4 Credit Card system readers.

• Managed “Service Now” Dashboards and ticket system.

• Supervised staff on management of onboarding and offboarding associates.

• Developed onboarding procedures for staff.

• Utilized ITIL processes for strategic alignment of portfolio.

• Implemented data analysis with Power BI.

• Managed confidential data for business operations and revenue generation. Cybersecurity, Product Implementation support, and Compliance:

• Launched new Cyber Security standards and policies.

• Assisted Departments with the threat system Crowdstrike, and the resolution of technical issues.

• Managed the annual PCI Compliance Audit and resolved all compliance issues on every node in network

• Conducted quarterly self-compliance audits on various systems and credit card hardware.

• Managed the Guest key system Saflok, as well as the guest key kiosks check in system.

• Implemented Airwatch and subsequently Intune MDM for all phones and iPads.

• Proficient in Active Directory and Azure.

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CHICAGO ATHLETIC ASSOCIATION (HYATT PROPERTY) APRIL 2021 – NOVEMBER 2022 Assisted property while still working at O’Hare. Directed the IT Department to align with corporate strategy and acquired best in class technology to support ERP systems, data acquisition, reporting and cyber security, moving away from Franchise technologies to Hyatt Managed compliance. Covered this property at same time as Hyatt Regency O’Hare. Business Operations

• Migrated property from a former Two Roads Franchise to a Hyatt Managed Property.

• Supported Toast and Simphony POS systems.

• Supported all network infrastructure.

• Participated in Corporate Beta Projects to test out new systems.

• Upgraded and managed POS, Oracle Simphony.

• Implemented cybersecurity policies and procedures and threat assessment.

• Installed and managed all computers, network, and telecom infrastructure and associated interface. THE HYATT LODGE OAK BROOK JULY 2018 – OCTOBER 2020 Assisted property while still at O’Hare. Supported property due to loss of IT Manager and re-aligned it to Corporate Policies, as well as Managed new corporate initiatives. Covered hotel at the same times Hyatt Regency O’Hare. Business Operations

• Managed network infrastructure of two buildings.

• Took ownership of abandoned surveillance system.

• Implemented new POS, Shiji’s INFRASYS.

• Enforced cybersecurity policies and procedures and threat assessment.

• Installed and managed computers, network, and telecom infrastructure and associated interfaces.

• Repaired fiber runs from one building to next.

• Upgraded systems for optimization.

• Deployed new technologies including Unix servers. HYATT REGENCY O’HARE SEPTEMBER 2013 – NOVEMBER 2022 Recruited to drive technology improvements for this convention hotel, as well as align operational business practices with corporate strategies and policies. Introduced new technologies and initiatives. Business Operations

• Supported Hyatt Systems and third-party technologies.

• Responsible for deployment and management of Housekeeping HotSOS and REXX reporting system.

• Managed accounts for Tableau system.

• Deployed new Oracle MICROS Symphony and upgrades.

• Implemented Merchant Link Credit Card system readers.

• Assisted Hyatt Corporate by mentoring and training Hyatt Service Desk Agents.

• Managed Service Now Dashboards and ticket system.

• Beta tested new technologies.

• Deployed SCCM and managed technical troubleshooting.

• Managed Citrix deployment and maintained and audited user accounts.

• Deployed Office365 technologies.

Cybersecurity, Product Implementation support, and Compliance:

• Successfully performed disaster recover after two Ransomware attacks.

• Managed the annual PCI Compliance Audit and resolved all compliance issues on every node in network.

• Conducted quarterly self-compliance audits and audited credit card hardware.

• Managed the Guest key system by Assa Abloy VisiOnline.

• Implemented Airwatch MDM for all mobile devices. PARK HYATT CHICAGO MARCH 2003 – SEPTEMBER 2013

Optimized infrastructure and systems to match the high level of Luxury service as set by Hyatt’s premiere luxury Flagship Hotel. Business Operations

• Deployed new PMS – Oracle’s OPERA.

• Participated in 7th floor renovation to make sure cabling and connectivity were functional in outlets NoMI and the Spa.

• Customized Guest Wi-Fi system.

• Installed and managed all computers, network, and telecom infrastructure and associated interfaces.

• Migrated tape-based backup to cloud-based system.

• Migrated tape-based Surveillance system to disk.

• Rolled out Hyatt’s new Central Accounting initiative, Shared Services. Education & Certification

CISCO Enterprise CCNA Certification

2023

MCSE Certification

2018

DeVry University

Bachelor of Science in Information Technology, 2003 Addison, IL

866-***-****

Lewis University, Romeoville, IL

Bachelor of Arts, 1992

English and American Literature Concentration

Romeoville, IL

815-***-****

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