ELISABETH QUINTERO

207-***-**** ad1ya9@r.postjobfree.com

PROFESSIONAL SKILLS

• Proficient in Microsoft Office on PC and Mac.

• Rapid and logical problem-solving in emergency situations.

• Typing speed of 44 wpm.

• Team player and self-starter with excellent time management.

• Fluent in Spanish and English, with the ability to read and follow detailed written procedures.

• Possesses physical strength and dexterity.

PROFESSIONAL EXPERIENCE

PPL Public Partnerships, LLC REMOTE

Enrollment Specialist 2022–2023

• Facilitated patient Medicaid enrollment for assisted living within CRM.

• Managed over 50 weekly calls and various tasks with exceptional organizational skills.

• Prepared enrollment documents with precision, ensuring accuracy and compliance in Spanish and English.

• Oversaw legal documentation quality assurance, maintaining records to high standards.

Hilda Mullin Trust Non-Profit Los Angeles, CA

Personal Assistant 2021 – 2022

• Optimized client scheduling for efficiency and time management.

• Managed the filing and organization of critical documents, ensuring accessibility and confidentiality.

• Collaborated with cross-functional teams to improve client experience, demonstrating teamwork and commitment to excellence.

Hyatt Place Portland-Old Port Hospitality Portland, ME

Guest Services Representative 2021

• Provided exceptional customer service across various communication channels, efficiently managing guest arrivals and departures with professional, personalized interactions.

• Skillfully managed a high volume of hotel reservations and contributed to the refinement of check-in protocols.

• Employed exceptional communication skills in Spanish and English to convey complex policies and procedures to guests, fostering understanding and compliance.

• Managed unexpected incidents with discretion and tact, ensuring guest satisfaction and upholding the hotel’s reputation.

AC HOTEL, Portland ME Room Attendant March-June 2021

• Replaced supplies and amenities in guests’ rooms.

• Ensured cleanliness of guest rooms.

Cultural Care Au Pair, Portland, ME Au Pair (Cultural Exchange) 2018-2020

• Provided childcare for children ranging in age from newborn to 12 years old.

• Certified in First Aid and CPR.

Gya Shoes, La Rioja, Argentina Customer Service Representative 2015-2018

• Provided excellent customer service, scheduled appointments.

• Responsible for taking photographs of merchandise for advertising, interviewed models, coordinated studio sessions.

• Conducted inventory, entered data in spreadsheets.

Pircas Negras Non-Profit, La Rioja, ARG Office Assistant 2013-2015

• Accounts Payable, sorted mail, and delivered to various clients.

• Answered phones and scheduled appointments.

• Assisted team members and volunteers as needed for event planning.

EDUCATION

• Healthcare Office and Patient Service Certification Portland Adult Education, Portland, ME 2021

• Bachelor’s degree in history education National University of San Juan, San Juan, Argentina 2016

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