Human Resources Customer Service
Resume:
Kimberly Kizziee .
Healthcare Administrator and Human Resources
Manager
********@***.***
Kalamazoo,MI
linkedin.com/in/kim-kizziee-538475b1
Problem solver who translates business vision and mission into measurable results that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.
SKILLS
Customer Service Human Resorces Training Supervisor Scheduler Bedside manner Employee onboarding trainer EEOC Training Health care planning and management HIPPA Compliance Manager WORK EXPERIENCE
07/2018 – Present
Scheduler Administrator
Right At Home Inc.
Kalamazoo,MI
Reduced weekend coverage by 20% by getting on going coverage for clients. Increased customer satisfaction by assigning one care giver per client. Maintaining appropriate staffing levels on a 24-hour basis according to administrative requirements. Received and responded to all calls regarding call outs, holiday/vacation requests. Created communities partnerships and increased business by 75% within the first 2 years with the company. 12/2017 – 01/2018
Human Resource Manager and Scheduler
Homecare Care Transitions
Battle Creek,MI
Privately Own Healthcare Company providing home based transitional care Consolidated HR functions previously managed by several different departments into a single consolidated department and managed all administrative affairs.
Managed recruitment and staffing for small start-up healthcare ventures. Helped to build a company from a small healthcare service into a full-scale operation with 135 employees. Created and implemented hiring policies, procedures, systems, and technologies to support the company’s long-term growth and expansion.
Successfully created and managed the day-to-day schedules of 100+ employees. Maintained the 24/7 On-call phone line for employees and clients. 04/2015 – 07/2017
Human Resources Manager
Homewatch Caregivers
Kalamazoo Michigan
Transformed HR into a true strategic business partner in the aftermath of high turnover. Drove transition from outdated HR systems into a fully integrated HRIS platform from Oracle. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions. Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR organization. Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
09/2002 – 04/2015
DIRECT CARE PROFESSIONAL
Residential Opportunities Inc.
Kalamazoo,MI
Family owned private in home healthcare provider serving the community of Kalamazoo. Supervised day-to-day functions of the facility in accordance with current federal, state, and local standards, guidelines, and regulations to provide the highest degree of quality care to patients. Communicated closely with doctors, nurses, care coordinators, medical and billing departments to improve patient care. Preformed other administrative tasks, including tracking medical and office supplies, creating work schedules for staff, answer queries, and solve various issues of staff.
Managed accurate and updated patients' health and staff records as well as maintained their confidentiality on accordance to HIPPA regulations.
EDUCATION
2012 – 2014
2014 Bachelor of Science -Healthcare Administration Ashford University - San Diego,California
CERTIFICATES
CPR Certified, American Red Cross, Issued May 2, 2019, Expires May 2, 2021
BLS Certification; American Red Cross; Issued May 2, 2019, Expires May 2, 2021
Achievements/Tasks
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