Customer Service International Sales

A proven leader of US and international sales organizations offers expertise in

developing successful growth strategies and training both individual

representative and team leaders in product benefits and customer service

techniques. Also known for creating dynamic marketing/brand strategies that

engage consumers and take away business from the competition.

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capabilities and instructs users on system utilization/improvement.

800 vista valet apt 1902 San Antonio Texas 78216 210-***-****

*************@*****.***

WORK EXPERIENCE

Whataburger — manager

02/2019 to 04/2023, San Antonio

was in charge of the safe count, registers, inventory, money deposit(end of day),

training, hiring and interviews. made sure everything was ran smoothly and

stayed on top of the labor numbers. Oversight of all banking, inventory and

control of food and beverage requirements including sanitation and safe-serve

certifications. Provided corporate catering for events including venue design and

set-up. Managed staff of 50+ individuals including hiring and terminations.

Burger King — Manager

05/2020 to 11/2020, La Vernia

Developed and maintained reporting procedures for tracking the effectiveness of

various programs. Supervised and motivated staff by recognizing and rewarding

individual achievements, maintaining a positive attitude, encouraging creativity

and delegating tasks appropriately. Evaluated programs to determine necessary

equipment and supplies and maintained inventory controls.

Oversight of all banking, inventory and control of food and beverage requirements

including alcohol, sanitation and safe-serve certifications. Provided corporate

catering for events including venue design and set-up. Managed staff of

individuals including hiring and terminations.

conduent — call representative

08/2021 to 11/2023, San Antonio

Deployed technical and project management consultants to projects with client

companies in all business sectors. Worked with employees on career

development plans, skill building, and placement onto project opportunities

maximizing career growth experience. Interviewed job candidates and conducted

new employee orientations and other onboarding activities.

Responsible for the setup, to include any troubleshooting, and breakdown of

events requiring technical support. Supported over 100 events annually, which

ranged form less than a dozen participants to thousands of participants with

prestigious guests.

Translated and assembled business requirements into detailed, production-level

technical specifications, detailing new features and enhancements to existing

business functionality.

Assessed, organized and documented patient data to develop an appropriate plan

of care. Instructed patients and families regarding diagnosis, treatment plan and

preventative care according to individualized health needs. Interacted with family,

phvsicians and other disciplines reaardina patient care.

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