Sugam Verma

Innovative, strategic, hardworking and highly skilled healthcare administrator

Stamford, CT 06902

ad1y9c@r.postjobfree.com

+1-301-***-****

To leverage my extensive healthcare experience at an organization that promotes excellence and quality of care to the benefit of the patient community and allows me to contribute to the organization's mission, vision and values.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director, Ambulatory Services & Ally Center

Westchester Medical Center Health Network - Hawthorne, NY April 2023 to Present

Senior Manager of Client Operations

ReferWell - Stamford, CT

January 2022 to Present

• Client facing role responsible to lead and ensure success of the largest client at the organization - from onboarding to growth to ongoing support

• Built and sustained relationships with provider groups by demonstrating the value of the SaaS platform and being the go-to-resource for training, troubleshooting any issues, etc.

• Worked with large data sets and created reports/dashboards to track and manage product usage statistics and create scalable processes

• Managed, trained and grew the operations team, both direct reports and overall team at large

• Liaised with marketing team in developing material that serve client needs as well as promote ReferWell Director of Operations

Connecticut Pediatric Partnership - Wilton, CT

November 2020 to December 2021

• Provide hands on operational support to the organization which consists of 4 sites

• Manage all strategic and day-to-day operational aspects of the region with an emphasis on physician and teammate relationships, performance improvement, productivity, and bottom-line results

• Review daily volume reports for all practices identifying productivity trends and issues

• Prepare summary reports and dashboards with key performance indicators and report as needed

• Participate in practice meetings and improvement activities

• Lead the process of setting the strategic direction for the market and each center in the region in order to achieve short- and long-term goals

• P&L responsibility for the region including annual budget development and monthly income statement analysis

• Drive organizational capability by building a highly committed and talented management team at each center; coaching and mentoring incumbents and bringing in additional talent as needed

• Partner with the Board of Directors or work independently to recruit new physicians and/or partners to each center

• Work cross functionally with finance, marketing, legal, supply chain, revenue cycle, and clinical leadership to gain alignment and achieve goals

• Provide employees with the authority, accountability, training, coaching, and resources to achieve their full potential and successfully drive the company’s performance

• Establish, maintain, and deepen relationships with health system partners and physicians Practice Manager

Anne Arundel Dermatology - Prince Frederick, MD

May 2019 to October 2020

• Oversee and assign responsibilities and coordinate the efforts of all staff

• Responsible for hiring, developing and training multidisciplinary team to ensure proper support for the service providers and coordinating all aspects of staffing including hiring, termination, corrective action for performance issues & reviews, and preparing and maintaining thorough documentation

• Maintaining positive relationships with current referring physician offices as well as seeking new referral sources

• Responsible for day-to-day operations within the clinic, upkeep and maintenance of the facility

• Responsible for meeting/exceeding budget goals including controlling costs of supplies, inventory, equipment, service, repairs, and salary, benefits and wages

• Review and approve all patient billing and in-office collections, review daily summaries for accuracy and send to billing department in a timely manner

• Oversee Pathology Log, Cancer Register, PQRS and meaningful use programs for all providers to ensure all criteria for qualification are met, where needed

• Monitor and review providers' schedules to strategize maximum capacity and identify areas needed to adjust to accommodate patient flow

• Monitor productivity, efficiency, quality and timeliness of services and address process improvements or re-training as identified

• Oversee and initiate local "Grass Roots" marketing efforts to continue to keep organization's name and branding in the forefront of all referring providers and participate in community outreach and other practice events as needed

• Perform patient service functions as necessary including problem resolution and act as a resource for internal and external patients

• Address patient concerns. Follow-up on patient problems, complaints and inquiries, with research to assure satisfactory completion

• Promote a positive, fair and open environment within the department and the practice

• Knowledge of and compliance with HIPAA & OSHA Standard Precautions Practice Management Associate

Hospital for Special Surgery - Foot and Ankle Service - New York, NY August 2016 to June 2019

• Assisted in successful transition of the practice to Epic EHR from CareTracker

• Improved surgical coordination processes by standardizing interdepartmental communication using reports on Epic and optimized the process of scheduling pre-operative appointments

• Participated in improvising processes at Foot and Ankle service by utilizing data analysis to identify key deficiencies and mitigation strategies such as training the patient care associates to improve the recording of patient data in the EHR

• Supported the optimization of the front and back-end processes to reduce wait times in the office utilizing huddles

• Implemented organization's strategic plan by identifying opportunities for growth and areas of concern

• Utilized experience in revenue cycle and coordinate with billing service to increase revenue at the practice level including increased collection and effective charge capture after surgical procedures

• Extremely knowledgeable of federal and state level regulations involving private health insurances, Medicare/Medicaid, HIPAA, etc.

Clinical Supervisor

NYU Langone Seaport Orthopedics - New York, NY

November 2014 to July 2016

New York

• Responsible for administrative oversight for 25 physician examination rooms, 15 physicians with a daily volume of approximately 200-250 visits

• Successfully led a team of 7 FTEs (medical assistants and x-ray techs) across the practice which increased to 10 medical assistants and x-ray techs

• Responsible for recruiting, training, and evaluating office staff members both at entry-level and supervisory roles

• Accomplished successful transition of electronic health record (Epic) from Vitera Intergy for the faculty group practice

• Managed marketing, developing and maintaining relationships for the particular faculty group practice including participating in health fairs as part of community outreach

• Enabled additional patient revenue growth by creating standard processes such as check-in/check-out, collecting copays etc. at the practice

• Helped increase productivity by communicating effectively with providers using data analysis like dashboard information to improve patient wait times

• Participated in quality planning, process improvement and system transformation activities at the practice level in the Spine Surgery, Sports Medicine, Physical Medicine and Rehabilitation departments

• Established strong working relationship with medical, nursing, administration and supporting staff

• Experienced in insurance, billing and administrative affairs

• Maintained the medical equipment inventory

• Managed escalated patient issues effectively to resolve any patient satisfaction queries Emergency Physician

Mohan Dai Oswal Hospital

2011 to 2013

Ludhiana

• Conducted thorough medical history review and performed comprehensive medical examination for new patients

• Managed emergent cases, such as labor and delivery, trauma, etc. with efficiency

• Participated in outpatient clinics with providers as and when required

• Assisted in procedures in various surgical departments including Neurosurgery, ENT, Ob/Gyn and General Surgery

• Performed postoperative and minimally invasive tasks independently, such as pain management, surgical dressings, suturing, suture removal, thoracentesis and ascitic taps in patients with various medical conditions

Education

Master's in Healthcare Administration

George Washington University - Milken Institute School of Public Health - Washington, DC October 2016 to September 2018

Bachelor's in Medicine and Surgery

Acharya Shri Chander College of Medical Sciences - Jammu, Jammu and Kashmir 2004 to 2011

Skills

• EPIC (4 years)

• OPERATIONS (5 years)

• BEST PRACTICES (5 years)

• CLINICAL OPERATIONS (5 years)

• PROBLEM-SOLVING (5 years)

• RELATIONSHIP BUILDING (5 years)

• HEALTHCARE (10+ years)

• eClinicalWorks

• Practice Management

• Healthcare Management

• Medical Office Experience

• EMR Systems

• HIPAA

• Medical Billing

• Medical Records

• Administrative Experience

• Hospital Experience

• Microsoft Excel

Assessments

Electronic Medical Records: Best Practices — Expert April 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient April 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Administrator — Proficient

March 2020

Personality and problem-solving skills.

Full results: Proficient

Management & Leadership Skills: Planning & Execution — Expert February 2020

Planning and managing resources to accomplish organizational goals. Full results: Expert

Accounting Skills: Bookkeeping — Familiar

February 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

March 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

• Expert understanding of ambulatory practice management, physician office and clinical operations

• Highly developed skills using personal computer tools including computerized healthcare information system (Epic, eClinicalWorks, QuadraMed, etc.) including template formation in multi-provider practices, building smartphrases and thorough proficiency in word processing, spreadsheets and presentation applications

• Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements

• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example

• Comprehensive knowledge of hospital financial and human resources policies and procedures

• Able to prioritize and manage multiple projects simultaneously and produce expected results

• Excellent oral and written communication skills

• Demonstrated critical thinking, analytical and problem-solving skills

Contact this candidate