BRITTANY ALONZO

*** ***** ** **, ** *****

1-929-***-****

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BRITTANY ALONZO

OBJECTIVE

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

EDUCATION

High School Diploma

Brooklyn Bridge Academy

BK,NewYork

June 2014

SKILLS & ABILITIES

Interpersonal skills

I have extensive experience in customer service, which has helped me to develop strong interpersonal skills. I get along well with others and always conduct myself with the utmost professionalism. Communication skills

I am a confident communicator, having developed strong verbal communication skills in my customer-facing roles. I am able to clearly provide information and interact with customers in a friendly manner. Ability to work in teams

I have worked in team environments for over three years. In my current position, I work with a team who specialize in frontline customer service to receive, solve and/or escalate customer inquiries and issues . We are a self-managed team who coordinate all customer projects in our department to deliver a great result to the customer.

Multi-tasking

Target is a busy environment in which I have had to quickly develop the ability to effectively multi-task jobs in order to manage my various responsibilities. I am able to manage my time and work without supervision. EXPERIENCE

Package Handler / Special Assignment clerk July 2016- Current FedEx Grounds

• Responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts,

• On rare occasions, picking up and delivering packages

• Work together with Co-Workers to make sure the job is complete In a timely manner

• Repair stressed packages

• Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.

• Serves as a customer’s first line of contact for a variety of issues.

• Provides clerical support to various management and operational functions such as photocopying, filing, faxing, emailing and answering telephone

• Reviews, researches and/or enters data in various systems to support respective functional area

• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

•

CUSTOMER SERVICE ASSOCIATE/ BACKROOM Nov 2015 –Feb 2016 Target (SEASONAL)

BRITTANY ALONZO

604 Logan St BK, NY 11208

1-347-***-****

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• Responsible for greeting customers as they entered the store and presenting customers with any promotional circulars.

• Responsible for taking customer returns giving refunds and then determining which department each return went to.

• Assisted in setting up promotional displays and holiday products.

• Responsible for processing customer returns and getting customers the proper refund amount.

• Assisted in answering customer questions either over the phone or in person.

• Assisted in preparing the store for promotional events and holiday sales

• Stocked and replenished merchandise according to store merchandising layouts.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Operated a cash register for cash, check and credit card transactions with

• 100% accuracy.

Teacher’s Assistant (SYEP) June 2014 - Sep 2014

Young Minds

• Supported teachers’ administrators and paraprofessionals in creating successful learning environment.

• Prepared and distributed weekly homework packets to achieve an average of 95% completion rate.

• Worked closely with classroom teacher to create unique successful instructional lessons.

• Coordinated and managed after-school program to provide homework assistance to 35 children.

• Organized and supervised annual tide pool field trip for fifth grade classes.

• Graded homework and lessons achieving average two-day turnaround results. Receptionist (SUMMER INTERN) June 2013 to Sep 2013 Simtech Auto Repair Shop

• Open office in the mornings and close down in the evening

• Handle incoming calls and emails and routing appropriately

• Greet office visitors

• Maintain cleanliness of the office premises

• Maintain inventories and supplies

• Complete check requests and purchase orders

• Assist HR with hiring procedures and related paperwork

• Provide data support to all departments

Contact this candidate