Laurie Wardrop, M.P.M.

**** *********** **.

Kokomo, IN 46902

Ph.765–438-2045

Experience

Indiana Health Centers Kokomo, IN

Feb 2018 to Present Practice Manager

I currently manage 13 providers which include Pediatricians, Nurse Practitioners, Dentists, Dental Hygienists, and Behavioral health. We have 43 staff members. I am responsible for daily operations, monitoring of continuing education, quality and safety, patient satisfaction, staff training, payroll, and budget. I pride myself in improving relationships between community and staff.

Community Howard Regional Health Kokomo, IN

May 2013 to May 2017 Practice Manager

Managed 17 physicians including skill sets of Cardiology, Vascular Surgery, Cardiothoracic Surgery,

Pain management, Gastroenterology, ENT, Orthopedic Surgeons, Sports Medicine and general Orthopedics. Along with the physicians, I managed 23 staff members. I was responsible for renewing licenses, continuing education, training of staff, scheduling, patient advocacy, service recovery, and $13 million in budgeted revenues. Relocated to Brunswick, GA, May 2017 until February 2018.

Indiana University Kokomo

Aug 2013 to 2017 Adjunct faculty teaching courses for Allied Science and Nursing Science Divisions

Community Howard Regional Health Kokomo, IN

Sept. 1993 to April 2013 Director of Imaging Center / Woman’s Center

Directly responsible for design and development of two NFP Imaging Centers within the last 19 years

Report directly to the executive staff of hospital owner, CHRH

Currently manage fifteen staff members

Development of annual budget of $7.2 million in revenues

Implemented American College of Radiology and the Joint Commission standards, MQSA for mammography, flawless NRC launch, and manage accreditation applications with all regulatory agencies

Staff training and personnel development

Manage the on-campus MRI services at CHRH, Imaging Center, & PET/CT interface with Oncology, Digital Mammography, Breast Ultrasound, Bone Density, Stereotactic Biopsy, and wellness promotions through massage and health screenings for women

Created marketing plan in accordance with Imaging Center mission and vision statements and in alignment with hospital mission. Marketing plan includes social medias, television, internet website, direct mailings, and newspaper

Directly market to referring physician practices in the North Central region of Indiana.

Through extensive market segment studies, demographic research, and consultation with experts in the field, I was able to grow the business models 3-7% in procedure volumes annually through 2009. In 2012, through direct physician marketing, our volumes grew 3%, despite the depressed economic status in our region.

Hospital merger caused changes in management and I chose to change directions.

Education Master Public Management Indiana University Kokomo

Focus in public healthcare

Certificate in Health Management

Bachelor of Science in Management Indiana Wesleyan University

Focus in Marketing

Associate of Allied Science IVY Tech Indiana

Focus in radiology

Graduate of Radiology Technology St. Joseph Hospital, Kokomo

Strengths Direct marketing

Physician Relationships

Studer training

Lean training

Process Improvement

Enjoy creativity of others and work collaboratively to take advantage of new ideas

Nuclear Regulatory Commission and Homeland Security Communication and experience

American College of Radiology Communication and experience

MQSA and The Joint Commission Communication and experience

CMS, Medicare Communication and experience with regulations

Multiple Project Management

Loyalty

Dependable

Community ISDH Cohort 5 2019

Board Member of the Imaging Center / Woman’s Center

Radiology Advisory Council for IUK

Member of Kokomo Chamber of Commerce

Sagamore Council Board member 2003-2008

Laurie Wardrop, MPM

3520 Christopher Dr.

Kokomo

765-***-****

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