Technical Support Engineer
Resume:
BRADLEY
MORK
**********@*****.***
Bel Aire, United States 67220
SKILLS
•NetApp Storage
•Create Technical Manuals
•Complaint Resolution
•Resolve Technical Problems
•Data Recovery
•Disaster Recovery
•Data Storage
•Professional verbal etiquette
•Professional written etiquette
•NAS - CIFS/NFS
•MS Office Proficiency
•Customer Support Needs Assessment
•Hardware/Software Evaluation
•Snapmirror/Snapvault
•Storage Backup Solutions
EDUCATION
Vatterott College
Wichita
Some College (No Degree): Information Technology
CERTIFICATIONS
Azure Cloud Practitioner
NetApp Certified Technical Associate
Comptia A+
CCNA
PROFESSIONAL SUMMARY
Technical Support Engineer specializes in drawing upon internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines 10 years of personal expertise with diverse professional relationships for maximum support quality.
WORK HISTORY
NetApp - Technical Support Engineer NetApp
Wichita, KS • 07/2012 - 08/2023
•Consistently highest over all for cases handled and resolved.
•Assisted customers with tailor made action plans and storage solutions.
•Served as escalation resource for my team of 16.
•Traveled to other sites to train new hires and taught classes.
•Excelled in NAS as well as Data Protection.
•SME for S3 integration.
•SME for Vscan and Fpolicy integration.
•Published new KB articles for new problems and procedures.
Dollar Tree - Manager
Wichita, KS • 04/2006 - 06/2009
•Managed and motivated employees to be productive and engaged in work.
•Onboarded new employees with training and new hire documentation.
•Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
•Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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