Darlene Cunningham

**** **** **

Columbus, Ohio *3224

614-***-****

ad1y6g@r.postjobfree.com

Authorized to work in the US for any employer Work Experience Equipment Operator

JPMorgan Chase - Westerville, OH April 2019 to Present Currently working in logistics distributing materials for the delivery of chase statements to their consumers, perform audits, weekly receive and unload trucks on material to adjust into inventory. Certified on the load hog, forklift, Raymond and etc. Keep warehouse organized and clean. Equipment Operator

JPMorgan Chase-Westerville - Westerville, OH October 2016 to Present

• Audit mail statements for Chase Line of Business to insure excellent quality of presentation. Review test samples for customer satisfaction and production.

• Process damaged mail to be reprinted and mailed.

• Responsible to report findings within audit with detail of all discretions.

• Prepare daily report of all audits performed and downloading totals in computer. Cashier

Aramark-Columbus - Columbus, OH August 2016 to October 2016

• Responsible for a great customer experience when shopping in our cafeteria/store.

• Accurately scanning and with a clear speaking voice ensuring totals are correct.

• Balance cash drawer before and after shift. Find and resolve all possible discrepancies. • Take and keep inventory on all stock and supply.

• Maintain Salad, Soup and Coffee bars.

• Overall store cleanliness.

City Carrier Assistant (CCA)

USPS-Columbus, Ohio Linden Branch November 2015 to February 2016

• Responsible for the delivery of mail and parcel on a daily basis. • Sort and organize mail for more appropriate delivery.

• Rain or Shine.

Receptionist

LSS/Faith Mission-Columbus - Columbus, OH July 2014 to August 2015

• Provide excellent customer service when welcoming clients, volunteers, donors and visitors into the non-profit homeless organization/Administrative Building.

• Answer a switchboard of phones transferring calls appropriately to various staff and departments.

• Maintain the Cleanliness and organization of the office.

• Make appointments for Appeals and Input outcome into computer for future reference.

• Update monthly forms and distribute throughout organization.

• Create and implement policy and procedures of daily showers for clients on the land and kept a daily record for monthly reports using Microsoft Office, Excel, Word, etc. Engagement Specialist I

LSS/Faith Mission-Columbus - Columbus, OH August 2012 to July 2014

• Responsible for meeting the needs of the clients, residents and volunteers and ensuring their safety while on Faith Mission premises.

• Assign and supervise residential service work and encourage them to utilize all resources available. • Keep resident attendance and report stats to the Central Point Of Access (CPOA).

• Enhance employee performance and attendance through daily example, one on one discussion and motivational strategies with co-workers and employer.

• Completion and certified in CPR and NCI/CPI.

• Facilitate shift report to oncoming shift personnel. Customer Service/Cashier

LSS/Faith Mission-Columbus - Columbus, OH August 2012 to March 2013

• Responsible for account receivables daily, perform inventory, stock shelves and process retention. • Received awards and bonuses for highest sales for month.

• Organized monthly displays

• Produced end of day reports by til balance.

• Order inventory and replenish stock.

Education

Cooperative Office Education

Beechcroft High School-Columbus - Columbus, OH

August 1982 to June 1986 Skills

All office work including accounting (10+ years), Data Entry, Typing, Data Entry Operator, Excel, Data- Entry, Microsoft Excel outlook AIS etc (10+ years), Customer Service, Word Certifications and Licenses

Ohio class D

February 2018 to February 2022

Driver license

Additional Information

Highly personable customer service professional of 30 years, clerical and office support experience included.

• Talent for identifying customer needs and presenting appropriate information.

• Demonstrates ability to gain customer trust and provide timely follow-up.

• Exceptional track record when assisting clients and expediting the process with a positive attitude, reporting procedures and improving customer satisfaction ratings.

• Expertise in resolving escalated customer experiences.

• Secured numerous company achievement awards.

• Proficient with Microsoft products, etc.

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