ELISKA NORCIUS

SUMMARY

Medical Interpreter offering experience translating Haitian creole/ French to English in clinical setting. Expert at interpreting physician and other clinical staff instructions as well as relaying patient questions. Talented Interpreter with advanced conversational abilities in and Haitian Creole/French. Maintain emotion, style, and content of speaker's words in translations and familiarization with deeper cultural context behind phrases. Extensive experience in various customer service roles in English as well.

EXPERIENCE

Medical Interpreter, 2019 - 2023

Interpreted verbal and written information during examinations, tests, and treatments.

Recommended modification and translation services to enhance engagement with community residents.

Assisted healthcare workers by translating telephone conversations with patients and family members.

Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options. Director, Mercy Tree Haiti 2017-2023

Founder and director of Mercy Tree Haiti in Corail, Haiti. Founded vocational school and grew the organization, managing thirteen employees in Haiti and an international board.

This organization operates vocational classes for various trades, and community development projects such as well drilling, road repair, and community healthcare demonstrations.

MTH is a 501c3 organization registered in Port Clinton, Ohio. Customer care representative,2016 -2019

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

CONTACT

Address: 434 Arnold Lane, Palermo, Maine,

04354, USA

Phone: 207-***-****

Email: ad1y60@r.postjobfree.com

SKILLS

• Customer service representative

• Medical interpreter

• Management

• Transcribing

• Localization research

• Document creation

• Audio translations

• Good work ethic

Medical Interpreter

Oct 2010 to May 2015

Assisted healthcare workers by translating telephone conversations with patients and family members.

Interpreted verbal and written information during examinations, tests, and treatments.

Delivered translation services via video to transmit virtual communication HAITIAN creole to English.

Responded to requests from healthcare staff or physicians for interpreter services.

Documented patient encounters and maintained monthly statistics. EDUCATION AND TRAINING

UNASMOH UNIVERSUTY - HAITI

LANGUAGES

English:

Fluent

French:

Full Professional

Creole:

Native Speaker

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