Customer Service Representative

MURUGAPRIYA SUBRAMANIAN.

*****, ********** ** ****,**** 87,

Novi, MI-48374.

*********@*****.***

Phone: 248-***-****

https://trailblazer.me/id/mmuthukumar7

OBJECTIVE

Certified Salesforce Administrator with 5+ years of experience in Customer Service as Business Executive in Private Sector. Knowledgeable and dedicated customer service representative with exemplary passion for developing relationships with customers in administrative and health care settings. To excel at all tasks assigned and accept new challenges.

PROFESSIONAL SUMMARY

Ambitious, Highly motivated team player commited to delivering outstanding internal /external customer support.

Proficient in Salesforce.com(SFDC)

Have knowledge in impliementing various advance fields like picklist,

Custom formula fields, many to many relationships, Lookups, Master -Detail & field dependencies.

Have knowedge in implementing business logic to validation rules, Assignment rules, workflows & Approval processes for automated alerts.

Have experience in lead case management ( web to lead, email to lead).

Excellent work ethics / self-motivated, quick learner & team oriented.Will continually provide value added service to the clients through experience & excellent communication skills.

Ability to demonstrate strong client /customer service by consulting and understanding client’s enquiries.

Organizing and implementing wealth management strategy to deepen relationship with existing clients/customers.

EXPERIENCE & SKILLS

●Worked as Business Executive in Business link Automation India Limited (2004-2006).

●Worked as Marketing Executive in Supreme Computers India Limited (2006-2008).

●Played a role in developing & marketing company products in terms of identifying prospective new clients and generating leads and network to identify referrals to new clients.

●Coordinating with existing clients in terms of explaining the products and services that the company offers to the client end.

● Handling client enquiries and questions and working with team to give the best possible support and service from company end.

●Responsibility for identifying new sales opportunities and coordinating with marketing & service department to satisfy customer demands.

●Organizing and implementing wealth management strategy to deepen relationship with existing clients/customers.

●Coordinating with management staff as well as marketing people to help to meet company’s goals.

Salesforce certified Administrator (ADMIN201)

(eg.Standard/Custom objects & fields/ Process Builders/ workflows, Validation rules / users/ profiles / page layouts / reports & dash boards).

Qualifications (Training and Certifications)

Salesforce certified Administrator (ADMIN201).

With hands on experiencecin Trail head on the following.

(eg.Standard/Custom objects & fields/ Process Builders/ workflows, Validation rules / users/ profiles / page layouts / reports & dash boards).

Mountaineer Rank with 37 Badges.

EDUCATIONAL QUALIFICATION

Master of Business Administration.

oMBA(MOP Vaishnav College Chennai, University of Madras).

oBachelor of English literature – (BA) SDNB Vaishnav College, Chennai.

oDid project work in Human resource in Larsen Toubro (L&T) limited.

oUnderwent In plant training in GEC Alstom India limited.

SKILLS.

oProficiency in MS office (Word, Excel, PowerPoint, Access)

oStrong Written and Verbal Communication skills.

oClient / Customer Service

oOffice Administration

oOrganizing and Managing Skills.

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