Resume

Computer Support Project Management

Location:

Tampa, FL

Posted:

December 14, 2023

Contact this candidate

Resume:

LOUIS WINTERS

***** ***** ***

LARGO, FLORIDA ***73

CELL 727-***-**** EMAIL: ad1y4y@r.postjobfree.com SUMMARY

My objective is to make major contributions to a company's stability, security, compliance and growth from within a technology support oriented position in which I can utilize my experience, as I have detailed below, leveraging my computer support and computer project management skills to the benefit of the going concern.

Computer Industry experience: I have over 29 years "hands-on" 2nd/3rd level experience in computer problem resolution, software and hardware installation, configuration, maintenance, and upgrades. I have resolved over 45,930+ computer problems and service requests. In addition, I have spearheaded over 85 projects including desktop lifecycle management projects, software implementations, completed user acceptance testing as well as documenting these projects to define and flow chart best practices regarding installation, configuration, and troubleshooting procedures. Additionally, I have (remotely) resolved and completed 10,750+ computer problems and service requests. My computing industry experience encompasses 15+ years of computer support work in the Health Care arena as well as over 10+ years in the Financial Services and Insurance industries.

Working with management, application development, end user community, and all project stakeholders to determine deliverables, time frames, and set expectations regarding scope of project. Design, develop, implement and execute plan to fulfill deliverables on time and within budget. Active directory, SCCM, image development, project planning and execution, security planning, implementation of security policies, virus removal, malware removal and prevention, disinfection of compromised systems and placement back into production environment. Software implementation projects, all aspects of hardware and software troubleshooting, hardware refresh (Desktop Lifecycle Management), software upgrades, disaster recovery planning, executing disaster recovery plan in simulation environment to facilitate process improvements. Strong personal and professional interest in all things computer security. Accounting and Finance Industry experience: In addition to my Computer support experience, I have over 7+ years "hands-on" experience in Accounting and Finance.

B.S., FINANCE, FLORIDA STATE UNIVERSITY

COMPTIA SECURITY+ Comptia Security+ Certification 2010 MCDST- Microsoft Certified Desktop Support Technician 2008 MCP-Microsoft Certified Professional 2008

COMPTIA A+ Comptia A+ Certification 2001

CNE-Certified Novell Engineer 3.X, 4.X, 5.x and legacy 1996 CNA-Certified Novell Administrator 3.X, 4.X, 5.x and legacy 1995 COMPUTER SUPPORT SKILLS

Computer and Network Security. Appliances. Basics of Switches, Routers, Server Administration. Software Firewalls. Network Administration. User provisioning. Active Directory. SCCM. Altiris. Desktop LifeCycle Management. Hardware and Operating System Migrations. Upgrades. O/S troubleshooting. Application troubleshooting. Ability to adapt to various environments and corporate cultures. Process Improvement. Disaster Planning. Disaster Recovery. Disaster Recovery Exercises. Business Continuity Planning. Microsoft Technologies. Microsoft Office 95 through Office 365. Lawson Financials. Cerner. EPIC. Extra Attachmate. 3270 and A/S 400 connectivity. Amazing Charts. Oracle. Java installation and configuration. Database maintenance. Spyware/Malware removal. Various Ticketing systems. CA Service Desk. BMC_Remedy. Heat. Clarify. Infoman. Imaging. Ghost. Network Printing, Service Now. PROFESSIONAL EXPERIENCE

FLORIDA HOSPITAL/ADVENTIST HEALTH GROUP 2/2016-8/2023 MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIAN

End User Computing on site support for over 3,000 employees and 10,000+ IT devices.

Instruct and demonstrate applications for team members. Troubleshoot all issues ranging from logon to complex application installation, configuration, and troubleshooting incidents. Image pc's and laptops, buildout mobile anesthesia and mobile lab draw workstations as well as nursing and administrative devices and DLM support for 3,000+ user enterprise environment. Have upgraded from Windows 7 to Windows 10 and Win11. Ongoing support for Physicians Group in a Windows 10 and 11 environment. Operating system and application troubleshooting as well as security remediation.I have spent 5 years now in the Physicians Group providing support to Physicians in their offices, driving site to site.

KFORCE 10/2015-2/2016

COMPUTER SECURITY APPLICATION SPECIALIST

Provision user accounts, mobile devices, and external email addresses for SecureAuth software access token.

Instruct and demonstrate application for team members. Troubleshoot issues related to SecureAuth application to ensure point to point secure soft token delivery.

Image pc's and laptops, buildout mobile anesthesia and mobile lab draw workstations and rollout into 3,000 user enterprise environment. KFORCE at FRANKLIN TEMPLETON 7/2015-10/2015

PROJECT MANAGER - WINDOWS MIGRATION

Manage Windows migration project. Manage migration of end user's pc's from Windows 7 (x86) - 32 bit to Windows 7 (x64) - 64 bit, or Windows 8.1 - 64 bit operating system.

Assess current pc and evaluate application suite for migration to a 64 bit Operating System using Franklin Templeton's application/operating system compatibility matrix.

Conduct all Project Management duties from initial site survey, computing needs assessment (including both software and hardware),schedule creation, migration coordination, communication with customer, and management of project. Includes all scheduling, compatibility assessment of hardware, software (applications and operating system) through successful implementation. Perform any remediation necessary to achieve fully functioning system.

Follow up with customer to ensure highest level of customer satisfaction has been achieved.

IT RESOURCES at WELLCARE 4/2015-7/2015

ASSET MANAGEMENT

Asset management. Manage computer moves, adds, changes, terminations and equipment flow from initial rollout to termination for Tampa offices. TGH 1/2014-4/2015