Zachary Wilkins

Carmichael, CA *****

ad1y4k@r.postjobfree.com

+279*******

I’m eager to learn and am excited about my employment future! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Case Manager/Call Center Associate

TEKsystems/Horne LLP/California Department of Housing - Sacramento, CA April 2023 to Present

Current case manager for the California rent relief program. I was required to review pending rent relief cases that had received an initial denial, and then give a final determination as to whether or not the application can move forward due to the new guidelines that were put into place this year. Also had to work in the call center where we answered calls from landlords and tenants, who were waiting to find out their final determination on rent relief.

Fact Finding Agent/Call Center Associate

California Employment Development Department (EDD)/Maximus - Remote January 2022 to August 2022

Fact finding agent for California’s Employment Development Department. My job is to review claims to determine if the claimant was able and available from 2020. After this part of the project was complete, they moved us into answering live calls and helping claimants with their various claim problems and help them figure out the problems with their current claims. Driver

PTI Transportation - Roseville, CA

April 2020 to February 2022

Transport Union Pacific engineers to trains all around California and Nevada. On call 24 hours a day. Customer Service Representative

TELUS International - Folsom, CA

January 2020 to March 2020

Online chat and phone customer service for Robinhood. Driver

Renzenberger/Hallcon - Roseville, CA

June 2017 to January 2019

Railroad transport driver for Union Pacific freight lines. Drive short and long distances. Manager

Dunkin' Donuts - Folsom, CA

February 2016 to June 2017

Assist the current store manager, build and develop crew knowledge while supporting crew and trying to expand the Dunkin Donut brand here in CA.

Customer Service Representative

Budget Mobile - San Luis Obispo, CA

November 2015 to February 2016

Responsibilities

Sell or give away cellphones to low income people through events or on a case by case status. This is through California Lifeline.

Accomplishments

Only sales rep for San Luis Obispo and Santa Barbara counties. Skills Used

Customer service, retail and logistics.

Flow Team Member

Target - San Luis Obispo, CA

September 2014 to December 2014

Responsibilities

Worked with my fellow team mates every morning, going throughout the entire store, replenishing the products on the shelves. Was also in charge of unloading the daily truck, determining which product would immediately go out on shelves, and which would be back stocked. Also had to distribute the daily pulls according to our inventory from the previous days' sales, and replenish the merchandise. Skills Used

Organizational and Logistical Skills

Sales Associate

Kenneth Cole - Folsom, CA

January 2014 to April 2014

Responsibilities

Assisted customers with purchasing, returning/exchanging, and locating items either in store or at another location. Also assisted in sizing suits and helping design different outfits. I also assisted in monthly floor set ups and placing product according to sales floor plan. Accomplishments

My area of concentration was young men's wear so it was up to me to maximize sales in this department and was in charge of replenishing and refilling product on the floor and making sure they were accurately priced and placed.

Skills Used

Sales and Customer Service Skills

Cashier (Seasonal)

Yogurtland - Fair Oaks, CA

September 2013 to January 2014

Responsibilities

Open and close the store, which included cleaning and maintaining yogurt machines. Also included changing and updating flavors and signage. Normal cashiering duties as well. Sales Associate

Charles Shoes - San Luis Obispo, CA

February 2013 to April 2013

Supervisor - Jason Ashley 805-***-****

Charles Shoes is the #1 comfort shoe store in San Luis Obispo. They specialize in length and width sizing, carrying the top brands in comfort shoes. My focus was to make sure our customers were wearing the accurate shoe size. I usually would sit the customer down, measure their feet, and then discuss what type of shoes they were interested in purchasing. Whether they were looking for something with a lot of arch support (such as a Dansko) or if they were looking for something a little bit more soft (like Softwalk or SAS), we would do whatever we could to make sure the customer was happy with their purchase. I also did a lot of work in the stock room, such as unpacking shipments and taking inventory. Sales Associate

Calvin Klein - Pismo Beach, CA

August 2012 to April 2013

Supervisor- Meghan DeLore 805-***-****

In this position, I help customers find products and help them to piece together outfits. I also unpack shipments, help set up the floor, and help refresh and replace stock. Sales Associate

G.H. Bass & Co - Folsom, CA

April 2012 to August 2012

Supervisor -Jessica Mannon 916-***-****

In this position, I help customers find products and help them to piece together outfits. I also unpack shipments, help set up the floor, and help refresh and replace stock. Sales Associate

Charles Shoes - San Luis Obispo, CA

November 2011 to April 2012

Supervisor - Jason Ashley 805-***-****

Charles Shoes is the #1 comfort shoe store in San Luis Obispo. They specialize in length and width sizing, carrying the top brands in comfort shoes. My focus was to make sure our customers were wearing the accurate shoe size. I usually would sit the customer down, measure their feet, and then discuss what type of shoes they were interested in purchasing. Whether they were looking for something with a lot of arch support (such as a Dansko) or if they were looking for something a little bit more soft (like Softwalk or SAS), we would do whatever we could to make sure the customer was happy with their purchase. I also did a lot of work in the stock room, such as unpacking shipments and taking inventory. Sales Associate

Calvin Klein - Pismo Beach, CA

November 2011 to April 2012

Supervisor- Meghan DeLore 805-***-****

In this position, I help customers find products and help them to piece together outfits. I also unpack shipments, help set up the floor, and help refresh and replace stock. Certified Floor Supervisor

McDonald's - Clovis, CA

March 2006 to September 2009

Supervisor - Jennifer Trauner 559-***-****

While working at McDonalds, my job title required me to actively run the floor each day, monitor the crew, make sure we were serving quality products, report to my store manager and district managers, and monitor sales and activities that went on in the store. I also had to deal with numerous customer complaints on a daily basis. I started as a crew member and then was promoted after one year. I believe that working at McDonalds was rewarding in many ways. They taught me how to deal with customers in a respectful attitude, which I think is the most important aspect at being a manager. I also learned how to work in a fast paced environment and how to keep a positive attitude while at work. Education

High school

Buchanan High School - Clovis, CA

2007

Associate in Nursing

Reedley College at Willow International Center - Fresno, CA Associate

Fresno City College - Fresno, CA

Associate in Nursing

Cuesta College - San Luis Obispo, CA

Skills

• Property management (10+ years)

• SAS (5 years)

• SharePoint (10+ years)

• Data collection (5 years)

• iOS (10+ years)

• Customer service (10+ years)

• Communication skills (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Live Chat (1 year)

• Android (10+ years)

• Technical support (5 years)

• Help Desk (2 years)

• Microsoft Powerpoint (10+ years)

Certifications and Licenses

CDL

Driver's License

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