Customer Service Representative

OBJECTIVE

EDUCATION

EXPERIENCE

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. VIRGINIA COLLEGE

CCMA in Medical Assistant

May 2017

SKILLS

CORE COMPETENCIES

Excellent communication skills, both verbal and written Strong problem-solving skills and ability to think critically Ability to work well in a team and independently

Proficient in Microsoft Office and customer service software, such as Zendesk and Salesforce

Outbound/inbound calling

Attentiveness

10+ years of Customer Service experience

Clear Communication Skills

Writing Skills

Detail-oriented

Persuasion Skills

Self-motivated professional

Ability to positive language

Time Management Skills

Superior communication skills

Project coordination

Business operations

Relationship building

Adobe Photoshop & Lightroom

Project and People management abilities

Excellent problem-solving skills

Highly-Organization Skills

Ability to read customers

Goal-Oriented Focus

Willingness to learn

Closing Ability

Maintained accurate, comprehensive written documentation of patient care performed, as well as patient condition and vital signs to report to health care providers Accompanied patients to outings - including shopping trips, community activities and spa days - and transported them to and from doctor appointments

Prepared nutritious meals (lunch and dinner) based on client preferences and dietary restrictions Develop care plans and schedules in collaboration with Registered Nurses and clients' families Documenting services provided

Assisting in feeding the patient, if necessary

Assisting in ambulation and exercise according to the plan of care Adheres to the established client care plan

Health Care Aide Specialist

Georgia Regional Hospital Savannah, GA

2017- 2019

Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%

Trained and mentored 2 new employees on conflict resolution, JIRA, and Zendesk CRM Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12% MarketSource

Customer Service Representative 2019 - 2020

Savannah, GA

Learning and understanding company insurance products. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules.

Providing customers with detailed information about policies and products. Forwarding customers to sales agents when a policy needs to be initiated or upgraded. Typing up complaint reports.

Managing the customer complaint database.

Fiduciary Insurance Company

Customer Service Representative 2014 - 2016

Savannah, GA

Relevant Coursework: Proficiency in Microsoft Office, Efficient problem-solver, Patient Consistent, Conflict Resolution, Performance Improvement Strategies, Marketing & Sales, Training & Development, JENNIFER WILEY

912-***-**** **********@*****.*** Savannah, GA

Worked with clients who had complaints, orders, or require information about products/services purchased from the organization.

Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management

Progressive Insurance

Talent Bridge Customer Service Representative 2020 -2022 Savannah, GA

CERTIFICATIONS AND LICENSES

Certified Nursing Assistant (CNA)

CPR & First Aid

Belk

Retail Sales Specialist

Savannah, GA

2011 - 2013

Served customers by helping them select products.

Drove sales through engagement of customers, suggestive selling, and sharing product knowledge. Greeted and received customers in a welcoming manner. Directed customers by escorting them to racks and counters Responded to customers' questions.

Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Provided outstanding customer service.

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