ANN MARIE MUEHLBERGER

Healthcare Analyst - Billing Revenue

ad1y4g@r.postjobfree.com • 407-***-****

Orlando, FL

PROFILE

Accomplished professional with strong background in medical office operations. Excels at creating innovative solutions, systems, and process improvements to increase efficiency and customer satisfaction. Interacts professionally with all levels of staff and maintains highest level of confidentiality.

AREAS OF EXPERTISE

Process Improvements

Technical Solutions

Office Operations

Policies & Procedures

Records Management

Customer Service

Project Management

Compliance

Medical Terminology

Radiation, Anesthesia, E &M Billing

Billing with alternate payers

Collaboration

Developing Training Collateral

Clinical Research Experience

HL7 interface experience

EHR interoperability

EDUCATION

Associate of Art in General Studies

Valencia Community College

Bachelor’s Degree Health Informatics & Information Management

University of Central Florida - currently enrolled January 2024

CERTIFICATION

CAPM - MedCert – present

EPIC – Outpatient Quality Manager, Reporting in Epic

PROFESSIONAL EXPERIENCE

Practice Enhancement Coordinator, 2022- present

Advent Health

Responsible for deploying quality initiatives and evaluating opportunities for process improvement within providers practices.

Helped practices utilized Epic Care link and Epic Healthy Planet to enter missing data in relations to HEDIS measures.

Navigating various electronic medical records (Epic, NextGen, eClinical Works, Practice Fusion, Athena) to identify opportunities to improve medical care for quality measure success.

Assess and assist in process improvement opportunities within office workflow and physician and staff education on digesting monthly reports and developing a strategy to meet current network and population health initiatives.

Collaborates with other departments within Advent Health to support and resolve practice concerns that are related to centrally integrated network.

Workflow Manager, 2021-2022

RIS Imaging, Diagnostic Radiology Practice

As part of a multidisciplinary leadership team, designed, built, and implemented an Electronic Health Record (EHR) for a multi-site diagnostic radiology company. Responsibilities include the development of training collateral for physicians, technologists, and non-clinical support staff; working with EHR end users and internal stakeholders to report, track, and resolve system issues; and using quality indicators to identify and implement process improvements and best practices for all stakeholders. MedInformatix, eCW

Demonstrates high-level understanding and competence with current EHR technology.

Implemented a Superuser program to empower end users to develop their skills and knowledge of applications and processes.

Performs continuous analysis of the EHR using the PDSA cycle to improve quality, efficiency, end user satisfaction.

Health Charge Specialist/ Lead Trainer, 1999 to 2020

UF Health Cancer Center, Radiation

Supported integration, interoperability, implementation for charge entry practices for specialty oncology radiation unit using Affinity, Aria, Mosaiq and GE Centricity applications. Facilitated training for front office team in systems, charge entry, scheduling, payment position, and prior authorizations. Completed regular reports regarding missing revenue and productivity.

Identified and implemented process improvements, enhancing workflows to increase efficiency, accuracy, and productivity.

Exceeded key performance indicators, achieving 100% charge entry productivity with 100% QA.

Provided outstanding patient service, scheduling diagnostic tests, and obtaining pre-authorization for services.

Collaborated with practice managers to evaluate workflows, assessing failures, and executing process improvement strategies.

Collaborated with Clinical Research to evaluate workflows, assessing failures, and executing process improvement to maintain compliance with investigator protocols.

ADDITIONAL EXPERIENCE

Front Office Assistant II, MD Anderson Cancer Center

Lead, MD Anderson Cancer Center

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