JODI BOUJIDI

*** * ****** ***** ** Lot I*

Merritt Island, Florida 32952

407-***-****

ad1y33@r.postjobfree.com

CUSTOMER SUPPORT REPRESENTATIVE

Trained, skilled and experienced in all phases of retail sales, encompassing the acquisition, service maintenance and sales objectives of every assigned account, ensuring client priorities as well as new item placement and the recommendation of viable solutions to maximize profit. AREAS OF EXPERTISE

Leadership Professionalism

Customer Service Communication

Bookkeeping Organization

Merchandising Accountability

PROFESSIONAL EXPERIENCE

2019-Present WILLIAMS SONOMA INC. – Strategic Accounts Representative Responsibilities include but are not limited to providing personalized customer support for corporate gifting through creative problem solving, providing quotes, placing orders, resolving shipping issues, returns, replacements and refunds. 2015-2019 V. BALLETTO & ASSOCIATES - Office Assistant Duties include general office administration, assisting clients, bookkeeping, reconciliation and weekly payroll through QUICKBOOKS, processing of state and federal tax returns and acts as a liaison between the clients and the IRS. 2011-2014 BASMA DISTRIBUTORS, INC. - Owner/Operator Distributed health and beauty aids and general merchandise to retailers including grocery stores and gift shops in the Orlando tourist area. Responsible for entire operation of the business including but not limited to budgeting, buying merchandise, distribution, billing, and customer service for 30 accounts. 2006 -2011 UNITED NATURAL FOODS – Sales Representative Weekly service to a route of 20 accounts. Responsible for the initial set-up, assuring full distribution and display of products required for each account. Maintained total knowledge of proper stock rotation and product shelf placement as well as pricing competitively. Excellent customer service was provided ensuring the priorities of the account were met, credits were issued as necessary, out of stock items were minimal, and company sales objectives were met. 1986-2006 GOODING’S SUPERMARKETS – Front End Manager Responsible for all areas of customer service including the front desk, back office and bookkeeping for the store. Costs were kept down and cash losses were minimal, while each associate was thoroughly trained in first class customer service.

Non-Foods Department Manager

Responsible for ordering, stocking, merchandising and price control for the Non-Foods Department. Profit was maintained quarterly at forty-five percent.

REFERENCES AVAILABLE UPON REQUEST