ALVINO FLOWERS

301-***-****

ad1y25@r.postjobfree.com

EDUCATION: Central Piedmont Community College. 1997 to 2001

Computer Courses completed:

Microsoft System Engineer

Lotus Notes/Domino Server Administration

CERTIFICATIONS: Microsoft Certified System Engineer (MCSE)

Microsoft Windows Administrator (MCP)

R7 Domino Server Administrator (CLP)

R8 Domino Server Administrator (CLP)

HARDWARE: IBM, Dell, HP, Apple MacBook Pro, Apple iPad, Samsung Phones, Apple iPhones.

O/S: Microsoft Window Server 2022. Microsoft Azure, Intune, Microsoft Windows 11/10/7 Professional, MAC OS Ventura-Monterey-Big Sur, Microsoft O365, Linux 6.2, Google Chrome, Safari, Microsoft Edge, Domino Servers 12.

CONSULTING EXPERIENCE:

07/17 to Present Harman International, Stamford, CT

Senior System Administrator –

•Performing level 2/3 Application and Hardware support to end users

•Configuration of Win 10 and Win 7 systems in addition to any peripherals.

•Performing PC Imaging on Lenovo Laptops/Desktops.

•Scheduling appointment with users via phone, email, and IM Chat.

•Providing Mobile Phone Support (iPhone, Android)

•Addressing any and all issues with hardware or software.

•Performed research on issues that couldn’t be resolved immediately.

•Verifying personal data, applications, etc.. Were all transferred correctly to the user new system.

•Loading any additional required software or hardware.

•Providing support for Microsoft Office 2016.

•iPhone Support (Restore and Backup)

•Troubleshooting network usage.

•Creation of technical documentation such as check lists, step by step instructions, FAQ, etc.

•Active Directory - change settings and permissions.

•Utilize Service Desk system to maintain records of requests and responses for support issues

•Excellent people skills

11/16 to 06/17 IBM, Ann Arbor, MI

Desktop Support – Level 2/3 Support Specialist

•Performing Win XP to Win 7 migrations on various desktops and laptops.

•Configuration of Win XP and Win 7 systems in addition to any peripherals.

•Utilizing iSys, custom migration software to assist with the refresh effort.

•Performing manual migrations when automation failed.

•Scheduling appointment with users via phone, email, and IM Chat.

•Providing Mobile Phone Support (iPhone, Android)

•Addressing any and all issues with hardware or software.

•Performed research on issues that couldn’t be resolved immediately.

•Verifying personal data, applications, etc.. Were all transferred correctly to the user new system.

•Loading any additional required software or hardware.

•Providing support for Microsoft Office 2010.

•iPhone Support (Restore and Backup)

•Troubleshooting network usage.

•Creation of technical documentation such as check lists, step by step instructions, FAQ, etc.

•Informed Win7 training for users new to the operating system.

Utilizing custom database software to track assets (laptops and desktops

09/15 to 09/16 3rd Circuit Court, Detroit MI

Building Tech – Level 2/3 Support Specialist

•Addressing any and all issues with hardware or software.

•Performed research on issues that couldn’t be resolved immediately.

•Verifying personal data, applications, etc.. were all transferred correctly to the users new system.

•Loading any additional required software or hardware.

•Providing support for Microsoft Office 2010.

•Troubleshooting network usage.

•Creation of technical documentation such as check lists, step by step instructions, FAQs, etc...

•Informal Win 7 training for users new to the operating system.

•Utilizing custom database software to track assets (laptops and desktops).

•Outlook configuration for Exchange connectivity.

•Addressing any Outlook issues.

•Verifying email archives (PST files) were properly transferred and addressing any issues.

•Addressing compatibility issues with older applications and Win 7.

•Managing encryption software.

•BIOS configuration.

•Utilizing remote tools to assist users being refreshed in remote locations.

•Data Recovery .

•Installation of Hardware components.

•Enabling User accounts via Active Directory.

•Unlocking user accounts via Active Directory.

•Performing level 3 Application support to end users.

ARMED SERVICES: United States Army-Honorable Discharge

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