Customer Service Representative

Brittney Morgan Cassell

**** ****** **** ****, ***** Mount, VA, 24151, US • 540-***-**** • ******.*********@*****.***

PROFESSIONAL SUMMARY

I have worked in retail management for 12 years. My most recent job is with Carter Bank and Trust. I am very self-reliant in every situation I am faced with and always up for a challenge.

I have finished my AAPC coding certification classes to get a job that I can advance in and further my career and my education to have a better future for myself and my family. I know I would be an excellent candidate for this position because I am a very fast learner who is patient, goal oriented, and always trying to better myself and grow in any position I am in.

SKILLS

●Strategic sales knowledge

●Hardworking and dependable

●Team player

●Knowledge of anatomy and physiology

●Strong attention to detail

●Computer skills-excel, power point, word

●Time management

●Excellent customer service

●Extremely fast learner

●Key stakeholder in relationship building

●Patient

EDUCATION

Psychology - Associate of Science - 2018

Virginia Western Community College - Roanoke, VA

Psychology- Bachelor of Science - 2020

Liberty University - Lynchburg, VA

AAPC- CPC Certification- 2022

AAPC.com

WORK HISTORY

Financial Service Representative II - October, 2020 to Present

Carter Bank & Trust - Rocky Mount, VA

●Followed all customer call guidelines, such as service levels, handling time, and productivity.

●Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

●Built strong, compassionate client relationships and earned a reputation for exceeding service standards.

●Taught new employees about the company's operations, policies, and services.

Senior Assistant Store Manager - October, 2017 to October, 2020

Kirkland's- Roanoke, VA

●Used a point-of-sale system to enter orders, process payments, and issue receipts.

●Ran the store while leading a team of associates on certain jobs while also handling day to day operations

●Kept track of store goals and numbers to increase productivity.

CERTIFICATIONS

I have finished all the CPC courses and I am preparing to take the exam as soon as possible.

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