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Social Media Customer Service

Location:
Glendale, AZ, 85301
Salary:
65000
Posted:
December 14, 2023

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Resume:

Ken L. Maring

***** *. ******* **.

Avondale, AZ 85392

623-***-****

As a Driver Recruiter, I review applications and make hiring decisions based experience, education, and background. Using my own experience, intuition, and company-based criteria, I select the top candidates from a pipeline built thru referrals, walk-ins, social media and industry specific job-board postings. Actively looking to add my 20 years of management and leadership experience to a solid company that is concerned about today and looking toward tomorrow.

Qualifications

Over 15 years of leadership experience within multiple business segments

Solid communication skills with extensive experience in customer service in person and over the phone

Leadership built on a foundation of dependability

Capable of multi-tasking effectively in high stress environments

Ability to develop good rapport with people

Computer proficient with various Microsoft Office product, CXT, X-Mobile, NextStop

Experience

Fleet Manager ~ April 2021 to Present

Hogan Transport- Phoenix, AZ

Planning future days

Dispatching current days

Outbound shipping

Covering call offs and extras

Reporting and transferring daily

Driver Relations/Operations Manager ~ March 2008 to August 2020

IntelliQuick Delivery- Phoenix, AZ

Manage over 300 drivers in 4 locations of Southwest Region, maintain and update all files

Setup and support driver devices and software

Work with Business Development, Logistics, and Dispatch teams to coordinate routes and ensure proper coverage

Work with clients in all aspects

Develop recruiting materials related to transportation services, managed ads on Craigslist and industry-specific job boards

Maintain pipeline of quality candidates for current and future hiring needs, utilize strong organizational and time management skills to quickly fill vacant positions

Pre-screen applicants by conducting background checks, administering drug screens, and collecting MVRs

Conduct new driver training and annual refresher training for on-site and remote location drivers

Ensure compliance with local, state and federal transportation regulations

Mediate driver disputes

TSA certified

Manager (Owner) ~ January 1999 to June 2009

Collective Dreams, LLC- Buckeye, AZ

Assist with hiring and staffing needs

Product research, purchasing and sales of appliances, jewelry, clothing, athletic supplies, trophies, and screen printing

Payroll, bookkeeping and invoicing for multiple business lines

Telephone tech support for internet access working with multiple operating systems and email programs

Volunteer Work

Arizona Football Officials Association ~ August 2007 to October 2014 HS football official



Contact this candidate