Vanessa Walker

Concord, CA

ad1y0o@r.postjobfree.com

+1-678-***-****

Key Competencies I'm an Administrative Professional with proven record of multitasking, organizing and managing office procedures. Excellent verbal and written communication skills, exhibiting professionalism, reliability, honesty and dependability. Recognized for the ability to manage multiple tasks and projects successfully meeting deadlines. I enjoy a fast paced work environment. I take pride in my work and I'm a team player. I bring commitment and dedication to the workplace. Work Experience

Customer Experience Manager

Five Below - Vallejo, CA

October 2022 to Present

Wow the customer. Manage a team of 6 for the front end. Key holder, deposits, fill cash machines, refunds, exchanges, inventory control / candy orders. Time card management / exceptions. Set planograms / En caps. Tru rating reporting / store sales reporting. Sales goal guide daily. Employee recognition/ tracking. Employee / Customer Appreciation to include an activity. Tax Preparer Self Employed

June 2016 to Present

. Collecting relevant financial records, including pay stubs and income statements. Inputting data from financial records into tax return software or databases. Using applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return. Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities. Acting as a representative for clients with applicable agencies as required. Building customer relationships to promote and expand the business

Dispatcher / Scheduler

Absolute Plumbing and Drain - Concord, CA

June 2020 to March 2022

. Handling all logistics with multiple drivers including dispatching & route. Collaborate with management to modify daily routes to accommodate the needs of customers. Act as a communication liaison and answer incoming phone calls from drivers.. Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes. Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely services. Handling all customer communication. Providing customers with quotes, job information, & invoices Office Manager Dispatcher / Receptionist

Marin Door to Door - San Rafael, CA

November 2014 to May 2016

. Plan driving routes. Schedule pick-ups and drop offs. Assign vehicles. Answer multiple phone lines. Daily email correspondences. Monitor traffic, flights and weather. Update drivers’ status periodically. Confirm reservations. Process payments, credits, refunds, discounts and gratuity fees. Administration Support / Dispatcher / Receptionist Doc Savage Heating & AC - Augusta, GA

February 2005 to January 2013

· Prepared reports, manuscripts, new hire packet • Kept all bonds, licensor's and certificates updated.

· Marketing and sales of HVAC products.

· Dispatching, scheduler for service department, inventory and ordering shop / office supplies.

· Petty cash administrator, safe handler, bank deposits including errands.

· Mass mailing, filing, emailing, scanning, faxing, answered busy, multiple phone lines.

· UPS, Fed Ex shipping and receiving.

· Processed payments, credits, printed checks to pay company bills and customer refunds.

· Checked invoices for correct billing / credits.

· Managed cell phone / pagers usage and updates.

· Recorded employee time sheets, vacation / holiday and sick days.

· Marketing / Sales of service agreements and other HVAC products.

· Arranged conference room for meetings, events, memos. Customer Service Supervisor

Eckerd Drugs - Hephzibah, GA

May 1998 to January 2005

· Safe handler, bank deposits, computer cashier, break scheduler.

· Cash drawer balancing

· Set displays, current sales and advertisements.

· Stocked shelves and end caps upon receiving store inventory.

· Supervised a team of 10.

· Assisted the pharmacy and photo departments as needed.

· Maintained store and parking area cleanliness and neat appearance.

· Secured store by activating alarm system upon closing. Administrative Office Manager

Century 21 - Augusta, GA

March 1993 to April 1998

· Communicated directly with clients.

· Maintained files, leads, sold and pending sales.

· Mailed marketing material, sorted all incoming and outgoing mail.

· Processed forms, applications and requests, customer verifications.

· Gathered information for meetings, events, conferences and company errands.

· Directed request and unresolved issues to the designated resource.

· Answered all incoming calls and scheduled appointments.

· Assisted sales team of 5.

Education

Associates Degree in Business Administration / Management Augusta Technical College - Augusta, GA

1992

Skills

• Problem resolution

• Administrative Support

• Meet Deadlines

• Schedule Management / Dispatcher

• Multi-Task Management

• Filing and Data Archiving

• Data Entry

• Calendaring

• Account Management

• Receptionist

• Critical Thinking

• Time Management

• Self-Starter

• Scheduling

• Attention to Detail

• Microsoft Office Skills

• Organizational Skills

• Client Relations

Certifications and Licenses

Food Handler Certification

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