Nadine Faraj

**** ********* **** *******, ** ****1

678-***-**** Email: ad1xzp@r.postjobfree.com

Skills

• Persuasive Speaking Skills - Customers spend more with a company because of positive service experiences.

• Adaptability - Flexibility to respond to any situation, given the customers’ needs.

• Clear Communication Skills - Efficiently answering questions is the most important skill when satisfying customer needs.

• Time Management - Effective time management is the easiest way to alleviate frustration and maintain desired productivity.

• Highly proficient in diverse office tools and software.

• Supported technical and administrative tools in business process development.

• Performed volunteer activities with various organizations promoting continuous education and community outreach.

• Attended mission trips with church to help families with needs.

• Christian summer camp counseling and vacation bible schools. EDUCATION

Chattahoochee Technical College, Marietta, Ga.

2017 - 2018

Business Management

Attended seminars and conferences on enhanced business ethics and professionalism Completed courses involving economics, statistics, accounting, marketing, business organization, business communication, and human resources Work Experience

Fraud Prevention Specialist III, IngoMoney, Alpharetta, Ga. November 2021 – September 2023

• Protecting clients and their customers from fraudulent digital currency transactions and identity fraud.

• Conduct cyber investigations for clients using fraud prevention tools for identity verification, tools consisting of Anti-money laundering software such as Giact, Iovation, and Accurint.

• Review and analyze client cases to assess the potential financial risks of current or future transactions while preventing fraudulent activity.

• Daily use of case management software to organize and compile data reports for clients and provided data to Sr. Research Team for further review.

• Maintained 100% on quarterly evaluation of Key Performance Indicators leading to 3 promotions in under 2 years

The Marietta Diner, Marietta, Ga. Aug 2016 – November 2021

• Food service at fast paced, trademark restaurant. Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Menu knowledge: Memorize details of daily specials, seasonal menu items and options.

• Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.

• Quickly learned new seasonal menus by launch dates.

• Additional duties included after hour special events and catering hosted only by the restaurants’ best servers. Assigned delivery, set up and takedown for these events.

• Consistently praised in customer surveys for friendliness and efficiency.

• Posted on company's social media's homepage for exemplary service based on customer feedback. Fuscos Via Roma, Acworth, Ga July 2014 - July 2016

• Greeting customers as they walk into the restaurant

• Helping guests with reservations and guiding them to their table

• Giving guests accurate wait time estimates and seating them in the waiting area

• Providing customers with menus and answering any initial questions they may have

• Optimizing seating according to restaurants traffic to ensure even workflow

• Answering phones and scheduling reservations with multiple parties SKILLS

Office Tools: Microsoft Office (Outlook, Word, Excel, Power Point, Slack for Teams) Other Tools/Applications: Social Media Marketing, POS, ServSafe certified

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