Lasandra Pierce

Dallas, TX

ad1xyy@r.postjobfree.com

469-***-****

• Excellent working knowledge using Microsoft Excel, WordPerfect, & Spreadsheets.

• Experience using AS400, Seibel and Oracle Systems

• Ability to train, motivate and supervise customer service employees.

• A team player, acknowledged as "Total Quality Service Professional." Synopsis of Achievements

• Numerous awards for excellent quality in Customer Service.

• Consistently met average handle time per call center rules.

• Assisted customer service representative with problem solving issues or Technical Support WORK EXPERIENCE

Call Center Representative/TRC Contractor to Permanent US Mint

July 2019 – April/2022

• Recommend and up sell coin products via phone (Online Store)

• Answer incoming email inquiries and provide solutions for purchasing options.

• Provided training assistance to new employees (Customer Service) Representative

Investment Planning Service

January 2019 – June 2019

• Provides a high level of client service.

• Identified, researched and respond to questions or issues related to investment planning services retirement plan accounts, regulation, and legislatures.

• Recommend investment products & solutions.

• Meets production targets that impact overall company revenue goals. Customer Service Representative

Televista

April 2018 – November 2018

• Handle inbound/Outbound calls to upsell other products or services.

• Research to find missing information to resolve customer issues.

• Utilize knowledge base to provide accurate answers to customer inquiries. Customer Service Representative

Iqor

April 2017 – April 2018

• Consistently provided exceptional customer service and professionalism to all customers.

• Navigation inquiries for roadside assistance

• Provide answers to billing questions/concerns.

Customer Service Specialist

One Exchange

January 2015 – April 2017

• Provided updates to patients inquiring about medical coverage and benefit questions.

• Enrolled new patients into new medical plans that best fit their financial needs.

• Setup follow up activities/inquiries.

• Aided on other duties as assigned.

EDUCATION HISTORY

May 2005

Velma’s Beauty College

Graduate of Cosmetology

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