Bonita Brooks-Kelly

*** ********* *****

Atlanta, GA 30274

ad1xxx@r.postjobfree.com - 251-***-****

Served as liaison and developed working relationship between employees and management. Independent Adjuster for Property as well as Auto. Highly personable, customer service oriented, Claims Representative with over 9 years of experience in processing claims, auto, property, contents, supplements, mold and environmental. Authorized to work in the US for any employer.

● High rate of accuracy and sped in order entry and data processing.

● Responsible for maintain account information for all national.

● Expertise in resolving escalated customer service issues ensuring they are handled and resolved in a fast and efficient manner.

● Demonstrated ability to gain customer trust and provided exceptional follow-up, leading to closures in a timely matter.

● Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, and Microsoft Outlook).

CRAWFORD AND COMPANY for AIG – Atlanta, GA 10/2016-3/2017 Travel Insurance Claims Analyst

● Investigate and process travel insurance claims filed by insured or travel agents.

● Review the policy to determine which events are eligible for reimbursement.

● Verify that coverage applies based on the policy and reason for the claim.

● Issue claim payments.

WORLEY CATASTROPHE – Dunwoody, GA 01/2014 – 8/2016 Independent Adjuster

● Investigate and process insurance claims filed by policyholders.

● Interview claimant and witnesses to gather pertinent information.

● Verify that coverage applies through an insurance policy.(AUTO) PD TL)

● Issue payout amounts. (Authority $25,000.00)

PILOT CATASTROPHE/CMS – Mobile, AL 09/2008 – 12/2013 Insurance Adjuster/Data Entry

1. Data Entry

2. Ladder Assist

3. Adjuster Assistant

4. Property Adjuster

● Received claims and investigated claims for Supplement payments.

● Negotiated payment with contractors after getting permission from insured.

● Made payment on claims and closed claims.

● Express/Investigative Department-

a) downloaded claims and reviewed for Express payment, or b) Investigated for additional information to make payment in a timely manner.

● Data entry in Ladder Assist Department.

● Worked with NextGen and XactiMate programs.

SHERWOOD MANAGEMENT – Culver City, CA 07/2004 – 05/2008 Administrative Assistant

● Assist Diamond & Jewelry Buyers with all aspects of paperwork.

● Fill out Manifest and Purchase orders.

● Follow Through with Vendors until merchandise is delivered.

● Contact stores for inventory and Recall merchandise for -change out.

● Answer phones for Buyers Department, which consist of 5 buyers as well as work closely with Distribution Department.

● Troubleshoot merchandise that cannot be found and run report and follow paper trail until located.

● Assist with magazine layout.

SOUTHERN PACIFIC BANK- Torrance, CA 04/1998 – 05-2004 Imaging Coordinator

● Imaged all documents pertaining to Deposit Operations, to be viewed by users.

● Maintained software through technical support.

● Distributed passwords to users and temp employees.

● Run reports for monthly review of workload.

● Sort and distribute workload.

● QC images for accuracy.

● Work closely with MIS department to implement updates pertaining to the Imaging Department. PROFESSIONAL DEVELOPMENT

MICROSOFT OFFICE, DATA ENTRY, XACTIMATE, CCC PATHWAY, COLLECTIONS, MEDICAL BILLING ACCPAC.

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