Customer Service West Palm
Resume:
Jakera Graham
Customer Service Representative/Customer Service Supervisor
West Palm Beach, FL 33401
******.*******@*****.***
Ability to generate new leads as well as retain existing customers. Skillfully negotiate with customers and address customer concerns. Remain calm during customer conflict and act quickly to resolve issues.
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Family Dollar - West Palm Beach, FL
August 2022 to Present
Cash handling, stocking, handling customer concerns. Price tagging. Production Associate
Goodwill Industries - West Palm Beach, FL
July 2019 to Present
Processing items to put on sales floor.
Carefully looking over used items to ensure there isn't any damage. Placing items on sales floor.
Use of pallet jack.
Cashier/Customer Service
Saint Mary Medical Center - West Palm Beach, FL
September 2019 to April 2020
scan items, ensure that prices are quantities are correct, and collect payments. also assist customers by explaining or recommending items, answering questions, and processing exchanges or refunds. Cashier/Customer Service
Wingstop - Spartanburg, SC
October 2018 to May 2019
Cashier, handled customers concerns. Trained new employees, insure food safety. Guest Services Supervisor(Volunteer)
Guest Services, Inc. - Wellington, FL
June 2016 to August 2018
The Guest Relations Supervisor is responsible greeting and checking in guest, maintaining the lobby areas, selling of our retail items, and loading/unloading... Exceptional customer service, superior relationship building and strong leadership skills required. Cashier
Walmart - West Palm Beach, FL
March 2015 to May 2016
•Greeted customers upon checkout.
•Scanned items
•Took payment of either cash, credit/debit, or check.
•Answered FAQ
•Kept assigned areas Neat.
•Restocked shelves when needed.
Front desk
WestWard Elementary School - West Palm Beach, FL
June 2010 to June 2014
•Greeted parents and students upon entering the school to determine nature and purpose of visit, and direct or escort them to specific destinations.
•Operated a multi line telephone, answer and screen calls providing information, and taking messages when necessary for staff.
•Maintained confidentiality with all information to ensure all security and privacy regulations were adhered to.
Customer Service Supervisor
Stuck in the bubblegum bookstore - West Palm Beach, FL June 2008 to July 2010
•Greeted customers upon entering establishment ascertaining their needs and directing them to the appropriate section of books.
•Assisted customers with the selection of reading materials according to age, reading level, and interest.
•Supervised a number of employees and worked with them to reach daily and weekly goals.
•Helped maintain the cleanliness of all shelving areas to ensure safety regulations were followed.
•Led morning or evening meetings.
•Came up with new ideas for the month.
Education
Phlebotomy Certificate in Phlebotomy, HHA, OSHA, Bloodborne Pathogens, HIV & AIDS
Palm Beach vocational institute - Boynton Beach, FL February 2014 to April 2015
High school diploma in High school
Riviera Beach preparatory and achievement academy - Riviera Beach, FL 2009 to 2013
Skills
• Cash handling (10+ years)
• Computer literate (10+ years)
• Goal oriented (10+ years)
• Team player (10+ years)
• Microsoft office (5 years)
• Retail (8 years)
• Powerpoint (10+ years)
• Office Administration (5 years)
• Clerical (5 years)
• Team Leader (10+ years)
• Supervising (5 years)
• Customer Service (10+ years)
• Food Service (2 years)
• Crew Member (2 years)
• Oral communication. (10+ years)
• Written communication (10+ years)
• Problem Resolution (10+ years)
• Troubleshooting (5 years)
• Data Entry (5 years)
• Analytical skills (10+ years)
• Attention to detail (10+ years)
• Assembly Line
• Assembly Worker
• Warehouse Associate
• 45 Wpm (10+ years)
• Computer Skills (10+ years)
• Administrative Experience (4 years)
• Administrative Assistant (3 years)
• Communication skills (10+ years)
• Administrative assistance (4 years)
• Administrative Assistance (3 years)
• Administrative Assistance (3 years)
• Administrative Assistance (3 years)
• Guest Services
• Multi-line Phone Systems
• Guest Relations Experience
• Food Safety
• POS
• Microsoft Word
• English
• Typing
• Microsoft Outlook
• Upselling
• Front Desk
Awards
Honor roll
August 2009
For maintaining an A/B grade average all 4 high school years. Certifications and Licenses
High School Diploma
May 2013 to Present
Phlebotomy
April 2014 to Present
Additional Information
Cover letter:
Jakera Graham
Cell Number:561-***-****
******.*******@*****.***
Dear Sir or Madam,
I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability and experience allow me to deliver successful results for any company in a range of administrative positions Please allow me to highlight my key skills:
able to effectively manage my time through careful planning and organization of work activities. an aptitude for identifying and resolving problems efficiently. excellent communication skills that result in positive interpersonal relationships. a track record of meeting deadlines and producing accurate work of a high standard proven ability to make sound decisions based on valid information. the capacity to learn and and apply new information quickly and accurately strong computer skills with proficiency in MS Office. I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future. Attention to detail.
Phone skills.
Customer relations.
Front desk/Receptionist.
The enclosed resume expands on my qualifications and experience. Thank you for your time and consideration.
Sincerely,
Jakera Graham
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