Akshi Khanna

AK

ad1xwx@r.postjobfree.com

Energetic and consummate professional customer service experience with emphasis on managing a variety of accounts, building relationships and delivering exceptional customer service. Proficient in retail math, financial data analysis, product development and account management

516-***-****

Concord, NC

EDUCATION

Queens College - New York, NY 2011

Post Graduate Diploma in Fashion Designing 2009

Punjab University Chandigarh - INDIA

Bachelor's degree in Home Science 2006 Punjab University Chandigarh -

INDIA

EXPERIENCE

WNS Global Services Pvt. Ltd.,

Gurugram

Process: GlaxoSmithKline

Research Analyst Oct-2018-Jan2022

Profile: The job involved research to analyze the available data of the disease country and area wise, to measure the performance of different GSK brands in terms of sales, market share and growth.

Functional and technical support was provided to the On-shore partner by understanding the KPI’s of Brands

Conduct Strategic Business Reviews with B and C level customer

Ensure overall success for portfolio of accounts by analyzing account health, client business performance, and identifying methods of increasing product utilization and adoption

Interpreted raw sales data and represented insights in advanced MS Excel dashboards for clients

Brand level and Country level analysis for clients, tracking sales and performance

Responsible for gathering domain knowledge through different secondary sources for generating business insight from strategic reports (as requested by the client) were done. All major deliverables were in the form of Excel Dashboard and Power Point Presentation.

Have successfully executed numerous projects with the employer for the onshore partner in delivering high quality and timely reports and analysis

Client Servicing

Ensuring high quality services, resulting in customer delight and optimum resource utilization.

Ensuring maximum customer satisfaction by closely interacting with clients to understand their requirements and customizing the reports and dashboards

Delivering high-value services to upscale clients for exalting their satisfaction levels

Assisting the clients with additional input and analysis across the business areas.

Major Assignments

Creation of Management Dashboard for the clients based at Colombia, DMEA (Developed middle East Asia) and Philippines Operations – highlighting KPI’S

Creation Business Development project for Indonesia company Profiling

Creation of Austria BU Retail Report

Facilitating the changes according to client requirements. Updating and review of Business reports and Documents

Awarded as researcher with most advanced secondary search skills in the team

Promoted from an Associate to Analyst

Peruvian Connection

NEW YORK

Sept 2022—to Sept 2023

Production Coordinator

Collaborate with the production team to ensure efficient workflow and timely delivery of product

Support product execution & work collaboratively with cross-functional teams including Product

Development, Technical Design, Design, Merchandising, Planning, Warehouse

Maintain a Time & Action calendar, keeping track of development progress, and updating changes/making corrections to ensure the development process runs smoothly and runs on schedule with optimal results

Negotiate product costs with vendors and ensure target margins are being met/exceeded

Maintain style master with confirmed content, care codes, country of origin, HTS codes and packing instructions. Approve layout of all labels, including hangtags, price tickets, main labels

Managing preparation of all shipping paperwork and routing goods to ensure timely pick up of all shipments from the warehouses

Coordinating with warehouses on a daily basis for timely delivery and pick-up of shipments. Scheduling and coordinating both domestic and international freight forwarder transactions

TECHNICAL SKILLS

PROFESSIONAL

Advanced Excel, Power Point, Word, strong analytical skills, proficiency with variety of free proprietary databases

Secondary market research, Word, Adobe Illustrator, POS, proficiency -Filmmaker, Guii, Putty and PLM.

Search engines like Zoom Info, Hoovers, Google, and Lexis-Nexis & Factiva.

LANGUAGE

Fluent in English, Hindi and Punjabi

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