Sara Caroline Smith

**** ********* ***** **

Marietta, GA

478-***-****

ad1xwp@r.postjobfree.com

Objective

To secure a career opportunity where I can fully utilize my training, customer service and communication skills, while making a significant contribution to the success of my employer.

Experience

• State Farm Insurance Auto Claim Adjuster - 2004 - 2022

Investigating, evaluating and settling insurance claims

Determining whether the insured’s policy covers the claimed loss

Deciding an appropriate amount the company should pay out

Ensuring that claims are not fraudulent

Contacting claimant’s employers or doctors for additional information if the claim is questionable Conferring with legal counsel when needed

Negotiating settlements and authorizing payments

Trained all new employees

• Sentinel Management Company North Park Estates Leasing Assistant - 2003 - 2004 Assistant to Office Manager, Market, Lease Apartments

• State Farm - Learning and Development Assistant - 1997 - 2003

Event Planning, Assist with training, ordering supplies

License all new Agents and Team Members

Processed continue education

Skills

CUSTOMER SERVICE/COMMUNICATION

• Easily handle inbound calls in a fast-paced environment to take loss reports prompt routing • Provide a remarkable customer experience

• Educate customers on the claim process

• Communication with customers in a courteous manner using approved scripts via phone or written correspondence

• Listen and communicate clearly, professional and empathetic Enjoy working in a collaboration team environment while maintaining quality standards

RELIABILITY

• Excellent time management skills/ Prompt turnaround on assigned task

• Respect established procedures, scripts and job aids while navigating multiple computer applications

• Maintain quality, accuracy and professionalism in a fast -pace environment • Ability to multitask and adapt to change environment

• Self-directed/ Quick Learner

TECHNOLOGY/OTHER

• Proficient in all aspects of Microsoft Office

• Licensed Insurance Adjuster

Education

• DeKalb Community College I 1993 -1996 I Business Administration

• Milton High School I 1989-1993

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