Customer Service Office Manager
Resume:
Sara Caroline Smith
Marietta, GA
****************@*****.***
Objective
To secure a career opportunity where I can fully utilize my training, customer service and communication skills, while making a significant contribution to the success of my employer.
Experience
• State Farm Insurance Auto Claim Adjuster - 2004 - 2022
Investigating, evaluating and settling insurance claims
Determining whether the insured’s policy covers the claimed loss
Deciding an appropriate amount the company should pay out
Ensuring that claims are not fraudulent
Contacting claimant’s employers or doctors for additional information if the claim is questionable Conferring with legal counsel when needed
Negotiating settlements and authorizing payments
Trained all new employees
• Sentinel Management Company North Park Estates Leasing Assistant - 2003 - 2004 Assistant to Office Manager, Market, Lease Apartments
• State Farm - Learning and Development Assistant - 1997 - 2003
Event Planning, Assist with training, ordering supplies
License all new Agents and Team Members
Processed continue education
Skills
CUSTOMER SERVICE/COMMUNICATION
• Easily handle inbound calls in a fast-paced environment to take loss reports prompt routing • Provide a remarkable customer experience
• Educate customers on the claim process
• Communication with customers in a courteous manner using approved scripts via phone or written correspondence
• Listen and communicate clearly, professional and empathetic Enjoy working in a collaboration team environment while maintaining quality standards
RELIABILITY
• Excellent time management skills/ Prompt turnaround on assigned task
• Respect established procedures, scripts and job aids while navigating multiple computer applications
• Maintain quality, accuracy and professionalism in a fast -pace environment • Ability to multitask and adapt to change environment
• Self-directed/ Quick Learner
TECHNOLOGY/OTHER
• Proficient in all aspects of Microsoft Office
• Licensed Insurance Adjuster
Education
• DeKalb Community College I 1993 -1996 I Business Administration
• Milton High School I 1989-1993
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