Jennifer Valentin

Philadelphia, PA *****

ad1xvi@r.postjobfree.com

+1-267-***-****

Work Experience

Front Desk Agent

The Holiday Inn Express - Langhorne, PA

**** ** ****

• Manage phone, walk-ins, and online registration and reservations, for group arrange, personalized services for VIP customers and event attendees

• Perform all check-in and check-out task, maintained updated records of bookings, credit cards verification, and payment history

• Experience with hotel reservations software

• Understanding of how travel planning websites operate, like Booking, TripAdvisor, and Sesame Place guest packages

• Welcome guests upon their arrival, provide information about the hotel, available rooms and their rates, and hotel amenities

• Respond to hotel guest complaints in a timely and professional manner

• Liaise with the housekeeping and maintenance staff to ensure all rooms were clean, tidy and fully- furnished to accommodate guests’ needs for their stay

• Loyalty champion of the hotels rewards program, traveled out of state for training

• Collected inventory, order and stock supplies to maintain the hotel store

• Train new employees

Cashier

Marathon Grill - Philadelphia, PA

2016 to 2017

• Open, close and prep cashier area for business

• Receive orders and payments, make beverages, maintain orders from food app platforms, and package delivery and pick up orders, delivered orders

• Greet new guest and explain the menu items and daily specials

• Keep cashier and counter area clean at all times, inventory and shock

• Respond to guest inquiries, complains and all requests in a timely fashion

• Perform other restaurant duties as assigned

• Train new employees

• Relocate to other restaurants

• Update restaurant online order history, tally up cashier draws

• Deliver restaurant bank deposits

Clerk Typist

Resident Advisory Board - Philadelphia, PA

July 2013 to September 2015

• Open and close office, activate and deactivated alarm system

• Providing daily clerical support

• Organize, create and maintain filling system, and transfer data to spreadsheets, update records for all resources outlets, and other important clients contact information

• Typing important documents, letters, budget reports and checks

• Handling all incoming and going mail

• Responsible for maintenance needs of all office machines, inventory, order, organize and stock all office supplies

• Manage volunteers and documenting services

• Order catering and prep meetings area

• Greet resident and assist with housing issues; maintenance, rent, utilities, outreaches etc.

• Travel with organizations to different housing development for resident council meetings, and community drives and holiday events, travel and stay at hotels for organization’s conferences

• Train new employees

Education

High school diploma

Thomas Edison High School Of Technology - Philadelphia, PA September 1997 to June 2001

Skills

• Hotel experience

• Front desk

• Hospitality

• Clerical Experience

• Multi-line Phone Systems

• Typing

• Phone Etiquette

• Guest Services

Assessments

Front desk agent (hotel) — Proficient

January 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Working with MS Word documents — Proficient

January 2023

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer service — Proficient

February 2023

Identifying and resolving common customer issues

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient February 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient February 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Security guard skills — Proficient

February 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Retail customer service — Proficient

February 2023

Responding to customer situations in a retail setting Full results: Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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