Rashonda James

Dallas, GA *****

ad1xvd@r.postjobfree.com

+1-404-***-****

I’m a self-motivated, enthusiastic, reliable, and hard-working person. I possess excellent communication skills and have an eye for detail. I’m able to work well in a team environment as well as using my own initiative to. I strive to seek out challenging opportunities to expand and utilize my learning, skills, and knowledge to succeed.

Authorized to work in the US for any employer

Work Experience

Account Resolution Specialist

Walmart - Bentonville, AR

March 2022 to January 2023

• Resolves customers issues through multiple channels by responding to the tier 3 queries and escalated issues by providing subject matter expertise; advising on actions needed to be taken; monitoring junior agents’ activities to determine if additional support is needed; researching issues and customers history to provide an appropriate resolution; managing the inflow of complex contact issues for customers by ensuring investigation of issues and resolution options; recognizing trends in issues in contact types; communicating or escalating issues to contact management, training and quality team, or appropriate teams; partnering with key stakeholders as required to resolve issues

• Identifies and communicate trends from customer feedback by collecting the required data; ensuring accuracy of data; analyzing data and comparing with the current and best practices for contact center operations.

• Leads team members by managing the allocation of work; providing guidance queries and escalated issues; and adjusting hourly associates daily work assignments to meet business needs.

• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identify and addressing improvement opportunities.

• Demonstrates, promotes, and supports compliance with policies, procedures, and standards of ethics and integrity by explaining guidelines and demonstrating how to apply the in executing business processes and practices; implementing related action plans; using “Open Door Policy” and assisting management with correcting ethical and compliance issues and problems.

• Leads and participated in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges.

Benefit Verification Specialist

Continuum Global Solutions - Raleigh, NC

August 2021 to February 2022

• Actively listen to customers to understand concerns

• Navigate through multiple computer applications with speed and accuracy.

• Provide clients with their current insurance plans, products, and coverage.

• Research and resolve customers issues

Dispatcher

RIZ Express, LLC - Atlanta, GA

February 2021 to September 2021

• Receive and answer emergency and non-emergency calls

• Record all the calls

• Proactively address problems and suggest solutions

• Receive and dispatch orders

• Assess situation and prioritize calls

• Oversee the route of field units and track delivery status of products

• Coordinate schedule in the most effective manner

• Inform field units about orders and traffic

• Track and update call logs and data in software programs

• Provide reports to upper management

Delivery Driver

RIZ Express, LLC - Atlanta, GA

September 2020 to February 2021

• Delivered merchandise to clients

• Loaded and unloaded truck

• Maintained accurate inventory count

• Adhered to Department of Transportation (DOT) regulations

• Completed daily pre and post-trip inspection checklist

• Drove over the road (OTR) truck

• Resolved customer complaints

Specialty Cook

Lumiere Place Casino - St. Louis, MO

August 2019 to July 2020

• Provide excellent customer service by handling external and internal customers.

• Promptly reading food order from computer print out and preparing food order according to restaurant menu in a timely manner.

• Maintaining control of the kitchen to ensure staffing levels are appropriate based on the business volume.

• Provide general supervision to kitchen staff ensuring work procedures, quality standards and menu specifications are adhere to.

Cashier

Walmart - Canton, GA

March 2019 to July 2019

• Working at the front end of the store, I provided excellent customer service, and handled money sufficiently and accurately.

• Took responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions.

• Was available to assist customers through check out and also around the store. Security Guard

Mercedes-Benz Stadium - Atlanta, GA

September 2018 to March 2019

• Implementing emergency evacuation plans, evaluation of security plans.

• Maintaining access control, crowd control, asset protection, and entry point inspections.

• Respond to emergencies to provide necessary assistance to employees and customers. Housekeeper

Holiday Inn Express - Woodstock, GA

March 2018 to August 2018

• Providing guests with excellent and fast service by thoroughly cleaning and replenishing guest rooms and bathrooms with amenities and linen in accordance to the company’s policy.

• Inspect guest rooms to assure quality standards have been achieved.

• Prepare work orders for objects that need repairing inside guest rooms, bathrooms, and hallways.

• Respond to guest requests for additional supplies to make them feel satisfied with their stay.

• Maintain quality control/satisfaction records, constantly seeking new way to improve customer service. Customer Service Representative

Alorica for Verizon - Kennesaw, GA

October 2016 to February 2018

• Providing customers with the best customer service skills and design the best solution throughout the customers account.

• Answering inbound calls, emails, or online chatting to resolve questions and concerns

• Responsible for handling g customers inquires, complaints, questions and payment solutions.

• Implementing proactive procedures in the system to avoid problems. Housekeeper

Radisson Hotel - Marietta, GA

March 2016 to October 2016

• Providing guests with excellent and fast service by thoroughly cleaning and replenishing guest rooms and bathrooms with amenities and linen in accordance to the company’s policy.

• Inspect guest rooms to assure quality standards have been achieved.

• Prepare work orders for objects that need repairing inside guest rooms, bathrooms, and hallways.

• Respond to guest requests for additional supplies to make them feel satisfied with their stay.

• Maintain quality control/satisfaction records, constantly seeking new way to improve customer service. Housekeeper

Embassy Suites by Hilton - Kennesaw, GA

June 2014 to July 2015

• Providing guests with excellent and fast service by thoroughly cleaning and replenishing guest rooms and bathrooms with amenities and linen in accordance to the company’s policy.

• Inspect guest rooms to assure quality standards have been achieved.

• Prepare work orders for objects that need repairing inside guest rooms, bathrooms, and hallways.

• Respond to guest requests for additional supplies to make them feel satisfied with their stay. Education

High school or equivalent in General Studies

Mccluer North High School - Florissant, MO

August 2012 to April 2013

Skills

• Organizational Skills (7 years)

• Strategic Planning (5 years)

• Problem Resolution (7 years)

• Leadership Experience (3 years)

• Customer Service (7 years)

• Time Management (5 years)

• Data Analysis Skills (4 years)

• Communications (7 years)

• Kitchen Experience

• Food Preparation

• Cooking

• Meal Preparation

• Quality Control

• Food Safety

• Computer Networking

• Cleaning Experience

• Quality Assurance

• Security

• Kitchen Management Experience

• Culinary Experience

• Driving Experience (2 years)

• Transportation (2 years)

• Food Production

• Restaurant Experience

• Food service

• Labor Cost Analysis

• Delivery Driver Experience

• Menu Planning

• Communication skills

• Hospitality

• Call center

• Microsoft Office

• Salesforce

• Customer support

• HIPAA

• Clerical experience

• Windows

• Computer skills

• Typing

• Documentation review

• Software troubleshooting

• Technical support

• Phone triage

• Logistics

• Help Desk

• Restaurant Management

• Writing skills (1 year)

• Project Management

• English

Certifications and Licenses

driver's license

Contact this candidate