JESSICA FRASER

Professional Summary

Experienced Customer Success

Manager with over 15 years of

high-level customer service,

particularly with customer

satisfaction, sales, and retention.

Areas I excel in are team

management, customer loyalty,

repeat clientele and community

engagement. With over 5 years

of direct administrative

experience. I am also a highly

qualified Administrative

Assistant. Who has worked with

and excels in marketing,

copywriting, and project

management with a passion for

hospitality and high-class service.

KEY SKILLS

● Microsoft & Google

● Data Entry & Analysis

● Content Creation

● Training & Team Building

● Client Retention & Support

● CRM Software

● Conflict Resolution

● Communication

● Customer On-Boarding & Sales

● Highly Organized and Detail

Oriented

● Vendor Relationships & Brand

Management

● Event & Project Planning

● Agile/Asana

● POS Software

PROFESSIONAL EXPERIENCE

Ella Coco Lingerie 2018-2023

Senior Bra Fit Specialist / Assistant Manager / Manager Provide a custom & unique high-end experience where exceptional service is at the forefront and client education, success, and retention are essential. Delegate daily tasks, create business process models, and establish optimal productivity and sales.

Merchandising, stock trends, data entry, product management, website upkeep, designing lookbooks, facilitating training, receiving & inventory are a few of the daily responsibilities

Nait 2018-2018

Administrative Liason / Assistant

Dealt with communications between the school, professors, and students. and acted as support for staff within multiple departments. Managed multiple administrative tasks, collaborated with diverse teams,

& excelled in data entry and calendar management.

Aided in the facilitating and planning of local school events. Wedding Rescue 2016 - 2017

Representative / Communications Coordinator

Responsible for finding client leads within Canada and the US. Phone sales both cold calls and lead calls, as well as via e-mailers. Customer success manager who collaborated with vendors (clients) building relationships & offering assistance with digital vendor setups. Growing our vendor count by 70%.

Content creator and social media facilitator. In charge of developing marketing strategies, & digital curriculum, content for direct sales & branding. As well as custom printables for customers. Ways Fundraising 2015 - 2016

Team Leader

Led a small team of fundraisers for the Nature Conservancy, hitting the streets to educate and fundraise.

In charge of scheduling, training, sales goals, reports & keeping the team motivated.

PROFESSIONAL EXPERIENCE

Bibelot 2015 - 2016

Waitress / Cafe Host

Exceeded customer needs and provided memorable service at a luxury neighborhood Patisserie which also had an international following attracting tourists from around the world. Trained new employees and was responsible for the running of the shop on a casual basis. Daily set up, and maintenance of products both in the retail area of the shop and the cafe, as well as takedown and cleaning tasks. Designed product presentations for photoshoots & marketing purposes. Best Western Plus 2013 - 2015

Guest Service Agent / Supervisor

Drove Sales & Guest Experience with award-winning hospitality, whilst coordinating with departments and running the front office. Maintained service to receive high-level reviews and rankings on third-party sites such as TripAdvisor.

Trained new employees in the front office and guest support duties on all shifts including night audits, laundry, and breakfast services.

Guest Coordination and travel booking within the hotel reservation system and through outside vendors. ALERT / African Impact 2014 - 2014

Intern / Rural Community Development & Education Lead Led curriculum and created lesson plans for school subjects as well as local conservation classes within different local communities.

In charge of training, organizing & facilitating volunteers, weekly. As well as coordinating, planning, and running local events.

Started community programs including book clubs and a library-based book borrowing system. Aldo Group 2011 - 2011

Intern E-commerce & Buying Departments

Organized and planned the layout for multiple E-commerce sites. As well as organized future buying binders as data came in from overseas buyers.

Data Analysis and data entry for email statistics was a daily task. Was also instrumental in running product, info etc to other departments in the building and logging current style details for use across the company. Education & Certificates Volunteer Experience

● Diploma - Bev Facey High School (2011)

● First Aid

● WSET Level 1

● Reiki Level 1

● Humane Society (2017-2019)

● Unicef (2011-2013)

● Various Community Events (2008-Present)

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