Sylvya Andress Gutierrez

Agoura Hills, CA / Phone: 805-***-****

EDUCATION

Universidad de Las Americas Puebla Puebla, Mexico

Bachelor s & Masters Degree - Hospitality and Restaurant Management - Corporate Finance

Graduation Date: May

2015

WORK EXPERIENCE

Rancho Pescadero Pescadero, Baja California Sur

Restaurant Manager 2016 - 2017

Developed a successful "Farm To Table" organic event series with renowned international chefs, resulting in a 30% increase in revenue and positive feedback from guests. Managed scheduling for staff of two restaurants and pool bar, ensuring optimal coverage during peak hours and reducing labor costs by 15%.

Implemented inventory tracking system for beverages and cutlery, resulting in a 25% reduction in waste and cost savings of $10K per quarter.

Apricot Lane Farms Moorpark, CA

Hospitality Coordinator 2019 - 2020

Coordinated multiple events, including public and VIP tours, resulting in a 40% increase in positive customer feedback.

Assisted with the fulfillment process, leading to a 20% decrease in errors and improving overall efficiency for the farm.

Managed professional meetings set up for vendors, owners, and investors, resulting in a 70% increase in successful partnerships.

Picnic Time Family of Brands Moorpark, CA

Staff Accountant 2021 - Present

Developed and implemented unique standard operating procedures for problem accounts, resulting in a 40% decrease in collections over 60 days and a 30% reduction in chargeback percentages. Analyzed financial data for high-profile accounts such as Amazon FBM, QVC, Saks, Kohls, Lowes, Home Depot to identify errors and discrepancies resulting in $500K savings annually. Collaborated with customer success team to improve account relationships leading to an increase of 25% in repeat business from previously problematic clients.

VOLUNTEER

Secreteria Educacion Publica La Paz, Baja California Sur English Teacher - Kindergarten 2017 - 2019

Developed and implemented innovative lesson plans that engaged students, resulting in a 35% increase in participation and enthusiasm for learning.

Collaborated with school psychologists to provide support for students with behavioral or emotional challenges, resulting in a 25% reduction in disciplinary incidents. Organized and led after-school language workshops for parents, improving their ability to communicate with teachers and increasing their involvement in their child's education by 40%. Big Brother, Big Sister Organization Agoura Hills, CA Big Sister Jun 2021 - Present

Implemented weekly fun activities to enhance my little sister's social skills, resulting in a 60% increase in her ability to interact with peers.

Encouraged my little sister to participate in community service opportunities, leading to her development of empathy and understanding for others.

Facilitated open communication about difficult topics at home, creating a safe space for my little sister to express herself emotionally and mentally.

Contact this candidate