Vanessa Rodriguez

Westminster, CA *****

ad1xuq@r.postjobfree.com

+1-562-***-****

I am a very hard worker and I learn really quickly. I always try my best to strive.I have experience with customer service, hospitality and also medical field.I am very reliable and oriented,organized.make payments if needed to receive records.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Auditor retriever specialist

Helpmates Staffing Services - Irvine, CA

August 2021 to December 2022

Retriever of medical records,outbound calling,verification of providers,medical record system including any actions to modify, view, print or amend the record by replacing or adding data Track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment

Apple One Temp

Dignity health management Services - Bakersfield, CA March 2020 to June 2020

I am on an assignment for Dignity health management Services. It is a call center so I call members to verify address for return mail. I work with Qnxt and shortell communications.I check for eligibility and call members if no longer have active insurance. Process claims that have been rejected, data entry. Dispatcher

MasterCorp - Las Vegas, NV

March 2019 to December 2019

I am a direct liaison between resort guests and housekeeping staff; Respond to all incoming guest and front desk requests for housekeeping or maintenance services; Run daily clean/dirty unit reports; Record, delegate and monitor housekeeping productivity for timely completion; Report status of assignments and communicate readiness of units to Front Desk and management,perform basic clerical assignments. I work with Mastermind and Citrix.I work with a multi line phone and Microsoft.I often help clean,supervise and strip units when needed.

Medical Assistant

Allergy asthma sinusitis medical clinic - Norwalk, CA January 2017 to January 2019

I worked front desk for 2 years,made appointments and I worked with patients doing consultations to find a solution for the allergy problems they would have.I gave patients injections and I did allergy testing.I also tested patients lungs using a pulmonary function machine.I called insurances to get quotes for patients coming in to our office.I handled payments cash and credit I also am familiar we medications.I used versa form on the daily basis which includes EMR.I called in patients refills for medications and inform them of the medications.

Subway Sandwich Artist/cashier

Subway - Los Angeles, CA

August 2011 to December 2016

I worked as a cashier at fast speed.cooked bread and cookies sliced vegetables and made sandwiches.we also worked on catering.

Cashier/Sales Associate

Superior Grocers - Los Angeles, CA

September 2012 to March 2013

I worked part time because i worked 2 jobs.I cleaned the store,stocked groceries and cash register. Assistant Manager

Sonic Drive-In - Rusk, TX

October 2006 to June 2011

I was a assistant manager really hard working.I managed a shift made sure everyone was working including myself.I counted money and supervised,also prepared food.I also carhop the food to the vehicles and took food orders.

Education

High school or equivalent

Ephs

Medical assistant in Medical assistant

UEI College - Huntington Park Campus

Skills

• Bilingual

• Injections

• Patient Care

• Vital Signs

• Medical Records

• Scheduling

• EKG

• Venipuncture

• Dispatch

• Dispatching

• Call Center

• Customer Service

• Management

• Leadership Development

• Inventory

• Data Entry

• Sales

• Excel

• Citrix

• Logistics

• Administrative Experience (2 years)

• Guest Services (2 years)

• Cash Handling (10+ years)

• Call Center (Less than 1 year)

• Housekeeping (1 year)

• Typing

• Administrative Assistant (2 years)

• Debt collection (2 years)

• Cashiering (8 years)

• Office Experience (3 years)

• CRM Software (Less than 1 year)

• Communication skills (10+ years)

• Scheduling (2 years)

• Medical Receptionist

• EMR Systems

• Verification of insurance (2 years)

• Medical Office Experience

• Insurance Verification

• Multi-line Phone Systems

• Medical Billing

• Versa form (2 years)

• Qnxt (Less than 1 year)

• HIPAA

• Medical Coding

• ICD-10

• Medical Scheduling

• Medical Office Experience (2 years)

• Medical Terminology (2 years)

• CPT Coding

• QuickBooks

• Customer Support (2 years)

• Computer skills

• Microsoft Office

• Windows

• EMR systems (3 years)

• Clinical laboratory experience

• Spanish

• ICD Coding

• Epic

• Risk management

• Microsoft Word (6 years)

• Microsoft Excel (6 years)

Languages

• Spanish - Expert

• english - Expert

Certifications and Licenses

CPR

Present

Assessments

Front Desk Manager (Hotel) — Highly Proficient

January 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

February 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Food Service: Customer Situations — Highly Proficient December 2019

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Expert

September 2020

Applying customer service skills in a call center setting Full results: Expert

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Highly Proficient

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Data entry: Accuracy — Proficient

February 2020

Entering data quickly and accurately

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I worked on giving patients and costumers the best experience they could have.I listen to costumers and patients to make sure they are satisfied with our services.I have the ability to stand and walk for long periods of time.

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