Customer Service Total Loss
Resume:
Leonardtine Collins
Fort Worth, Texas 76123
Cell: 817-***-****
Email: ad1xui@r.postjobfree.com
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QUALIFICATIONS:
Excellent customer service and Management skills
Accounting Degree
Skilled at learning new concepts quickly while working well under pressure
Excellent judgment, multi-tasking, and decision-making skills
Computer proficiency with Microsoft Office Suites
Large Loss claims over 100K
Xactimate 28 & 1 & Xactanalysis
Guidewire-Claims Center System
Property Litigation Experience
Multiple State Adjuster Licenses
Work from Home Experience
EXPERIENCE:
03/2022-08/2023 Pilot Catastrophe Fort Worth, Texas
Team Lead-State Farm Insurance
Assist with property and auto claims and reviewing files
Process timecards and approve time off request
Understand the client’s needs and expectation to ensure the success of the project
Devise the project work plans and make revisions as and when the need arises
Conduct regular weekly meetings with the adjusters
Ensure project daily reports are completed at the end of the day
Effectively and professionally communicate with all levels of the organizations
Manage and communicate client concerns, problems, and complaints on assigned project
Assist and empower team members to make decisions in a timely manner
Delegate work appropriately and keep team member accountable for their work
09/2021-01/2022 Pilot Catastrophe Fort Worth, Texas
Total Loss Adjuster-State Farm Insurance (WFH)
Handled total loss claims
Obtained Vehicle inspection report and Vehicle Valuation through our 3rd party Vendor
Setup and calculate Total loss settlement
Made initial contact to advise vehicle is a total loss
Called and extended offer to Insured’s, PA or Attorneys
Handled Property Litigation claims
Obtain salvage quotes for settlement offers
Issue payments
Setup tow to Salvage yard
03/2021-07/2021 Catastrophe Response Unit North York, Ontario
Property Claims Adjuster-TD Insurance (work from home)
Handled Canadian Property Litigation Claims
Interview policy holders, public adjuster, and or attorneys to gather pertinent information regarding claim
Examine photographs, review estimates, engineer reports, and all other documentation related to the claim
Review and explain Xactimate estimates to insured’s
Issue denial letters
Issue payments
Handle Professional Liability claims
Setup field assignments in Xactanalysis for Commercial and residential loss
Review and approve supplements
Explain policy coverage
Handled Large Loss over 100K
10/2020-02/2021 Worley/Alacrity Solutions Fort Worth, TX
File Reviewer- Citizens of Louisiana (Work from Home)
Make initial contact with insured to discuss coverages and deductible.
Review approved estimates in Xactanalysis
Collaborate estimates in Xactimate, if needed
Call insured and discussed estimate, payment, deductible and recoverable or nonrecoverable depreciation, prior to sending payment to insured’s
Negotiate with legal representatives, PA and or attorneys for settlement offer
Setup payments in Xactanalysis
Send approve letters to the insured in Xactimate 1
04/2019-10/2020 Edjuster Claim Service Dallas, TX
Content Field Claims Specialist-(Work from Home)
Make initial contact with insured and adjusters
Handled Property Litigation claims
Negotiate with insured, contractors, vendors, public adjusters, and attorneys.
Schedule field appointments
Review Xactimate estimate and explain to insured’s
Inventory non-salvageable contents in Commercial and residential settings
Price inventory ranging from 1500-350,000.00
Send final reports to adjuster, public adjuster and or attorneys
09/2018-12/2018 Liberty Mutual Insurance Carrollton, TX
Supplement Property Adjuster-Worley Adjusting Firm (Contractor)
Review Property supplements from Contractors
Make timely contacts with all interested parties
Utilize photographs, scope notes and measurements to assist in the decision-making
Compare and scope additional damages for supplement payment
Handled Large Loss over 100K for commercial and residential
Communicate and Negotiate with Contractors, attorneys and PA’s
Approve and issue supplement payments to Clients
Revise estimates, prepare denial and payment letters in Xactimate
05/2018-09/2018 Catastrophe Response Unit North York, Ontario
Property Claims Adjuster-TD Insurance (Contractor)
Handled Canadian property claims
Reviewed, negotiated, and settled claims with insureds, claimants, attorneys, contractors, and public adjusters
Review and explain Xactimate estimates to insured’s
Issue denial letters
Issue payments
Handle Property Litigation claims
Setup field assignments in Xactanalysis for Commercial and residential loss
Review and approve supplements
Explain policy coverage
Handled Large Loss over 100K
02/2018-04/2018 Eberls Catastrophe Irving, TX
Independent Property Contractor
Handled Large Loss over 100K for commercial and residential.
Reconcile State Farm estimate with Contractor estimate and make changes in Xactimate
Verify coverage in line with policy
Make quality first contact with insured and obtained fact of loss
Issue denial letters, approved and issued payments
Communicate with Attorney’s, Public Adjusters and Contractors to settle any discrepancies
10/2017-01/2018 Eberls Catastrophe Irving, TX
Auto Claims Manager (Contractor)
Assist with the day-to-day operation of processing claims and reviewing files
Understand the client’s needs and expectation to ensure the success of the deployment
Train all levels of IAs in Total Loss, Express claim handling and Complex claims
Effectively and professionally communicate with all levels of the organizations
Assist and empower team members to make decisions in a timely manner
Build lasting relationships with team members and clients by acting with the highest level of ethics, integrity, and professionalism
05/2016-9/2017 Eberls Catastrophe Irving, TX
Independent Auto Contractor
Handle Catastrophic total loss claims – hail, flood and windstorm
Process Commercial auto claims
Setup vehicle inspection, repairs and rental
Issue payment for repairs to body shops and policy holders
Explain the claim process to policy holders for total loss claims
Communicate with lien holders and repair facilities
Assist with contacting policy holders and advising of coverage
Communicate with Attorneys, Public Adjusters and Contractors at the Policy Holders
Request
Verify POA’s, title and additional correspondence are filled out correct
Process 1st and 3rd party claims
08/2014-04/2016 The Best IRS Staffing
Project Manager of Claims – State Farm Insurance Ballston Spa, NY
Assist with property and auto claims and reviewing files
Process timecards and approve time off request
Understand the client’s needs and expectation to ensure the success of the project
Devise the project work plans and make revisions as and when the need arises
Conduct regular monthly meetings with the adjusters
Professional Liability
Ensure project daily reports are completed at the end of the day
Effectively and professionally communicate with all levels of the organizations
Manage and communicate client concerns, problems, and complaints on assigned project
Assist and empower team members to make decisions in a timely manner
Delegate work appropriately and keep team member accountable for their work
Plan and organize a team effort, motivate, lead and boost morale of the team
Build lasting relationships with team members and clients by acting with the highest level of ethics, integrity, and professionalism
01/2014-07/2014 State Farm Mutual Insurance Richardson, TX
Claims Rep Associate-Staff
Managed general liability claims by gathering information to determine liability exposure
Communicates claim action with claimant and client
Ensures claim files are properly documented and claims coding is correct
Process drafts, setup inspections and rentals for insured’s and claimant’s
Process 1st and 3rd party claims
Communicate with Attorney’s on behalf of the client request
09/2011-12/2013 Texas Health Care Fort Worth, TX
Accounting Clerk
Print and distribute timesheets
Input timesheet calculations into timecards
Process checks, scan, and file timesheets
Prepare check request from miscellaneous deduction reports
Add New Hires to time clock
Respond to payroll questions or requests from employees
Assist with problem solving and process improvement
Assist with verifying the rate, hours, cost center, and PTO accrual
09/2007- 09/2011 Odyssey One Source Euless, TX
Payroll Administrator
Data entry of payroll information into HRIS.
Process payroll for multiple states
Calculating and balancing payroll totals for each client
Updating employee information in HRIS.
Creating profiles for new employees
Answering client and employee payroll inquires
Processing of client payroll on a weekly, biweekly, semi-monthly, and monthly basis.
02/2001-07/2007 University of Louisiana at Monroe Monroe, LA
Accounting Technician
Assist employees with questions and concerns
Complete verifications forms for employee’s
Supervise intern employee’s
Input hours from timesheets to computerized payroll system
Process bi-weekly, weekly, and monthly payroll
Setup all garnishments, IRS levies, taxes, and bank account information
Process all incoming new hire paperwork in the system and verify employment
01/2001-02/2001 Grambling State University Grambling, LA
Accounting Clerk
Assist employees with questions and concerns
Complete verifications forms for employees
Input hours from timesheets to computerized payroll system
Process bi-weekly, weekly, and monthly payroll
Setup all garnishments, IRS levies, taxes, and bank account information
Process all incoming new hire paperwork in the system and verify employment
EDUCATION:
Louisiana Delta Vo-Technical College
1998-2000--Associates Degree in Accounting
University of Louisiana at Monroe
2002-2005--Studied Criminal Justice
REFERENCES:
Chris Davis
Eberls Claim Services
Alonna Smiles, Manager
Pilot Catastrophe Services
Kizzy Lee, PD Specialist
The Best IRS
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