LEIGH GIFFORD

*** ******** **.

Morgantown WV ***05

304-***-****

ad1xtx@r.postjobfree.com

Summary

Experienced Customer Service professional who excels at delivering efficient service to customers and clients. Looking for a remote position that allows for personal time management.

Work Experience

Customer Service for Working Solutions (2+ yrs)

● Handled inbound calls from several different companies as specific representatives for those clients.

● Managed daily schedules

● Attended training programs on time and kept detailed notes

● Independent Contractor

Customer Service for Bank of America (5+ yrs)

● Consistently met and exceeded call quotas by resolving issues, following guidelines, and showing a positive attitude, quickly and efficiently

● Performed different duties as assigned by management

● Efficiently navigated software and logged call data while maintaining customer connection

● Worked accurately with eye for detail

● Learns computer software quickly, proficient with Windows XP, Microsoft Office Suite Sales Associate at Dollar General

● Professionally dealt with distributors and customers

● Handled transactions efficiently

Assistant Bar Manager (5+ yrs) VFW

● Developed professional relationships with customers and staff

● Logged daily sales data and counted end of day totals and prepared setup for next business day employees

Genealogist/Heirship 2013-2014, Brown Resource Group

● Gathered detailed information from court documents such as fiduciaries, wills, death records and deeds.

● Created and obtained affidavits for legal documents

● Used several different computer programs to detail and outline data into consideration reports for our clients

● Recorded daily work in a log and submitted invoices on time.

● Worked efficiently on multiple assignments, simultaneously.

● Communicated with clients and team members and conveyed a clear understanding of work and purpose.

Education

Graduate from University High School 2002

Attended West Virginia University 2002-2006