Yvette Jenkins

Customer Service Representative

Phoenix, AZ

ad1xtt@r.postjobfree.com

602-***-****

Friendly Sales Associate/ Customer Service Representative adept at working in diverse retail and customer service

environments.

Authorized to work in the US for any employer

Work Experience

Sr. Enrollment Specialist for Medicare

NLB Services - Phoenix, AZ

August 2019 to Present

Answer calls for Medicare recipients. Trouble shooting, problem, document call using Windows. Utilize multiple screens. Process member files with updated information on their claims. Provide excellent customer service. File complaints and grievance on member behalf. Sales Associate

Stellar Partners - Tempe, AZ

March 2019 to Present

Greet customers Answer questions about products. Cashiering, Answering phone.

• retail

• Provided outstanding service and handled customer needs

• Exceeded sales quotas

• Represented 20 brands

• Successfully negotiated sales of over 300 dollars Medical Records processor

RemX Specialty Staffing - Phoenix, AZ

August 2018 to Present

Retrieved and processed Medical Records. EMR /ROI Processor EMR MEDICAL RECORDS PROCESSOR

RemX Specialty Staffing - Phoenix, AZ

August 2018 to January 2019

Retrieve and process medical records from many different sites. Supervisor

ABM Industries, Inc. - Phoenix, AZ

February 2018 to August 2018

Janitorial Department at Amazon. Supervised a crew of 8-10. Training of new hires. Insured proper use of all safety rules, responsible for overseeing special projects and ensuring that all tasks were completed on time. Worked closely with manager on problems or issues with employees on scheduling. Used floor Technician experience.

Sales Associate

Indian School Thrift - Phoenix, AZ

February 2017 to June 2017

85017

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Built relationships with customers to increase likelihood of repeat business. Prioritized helping customers over completing other routine tasks in the store. House Keeper

Sodexo Houston northwest Medical Center - Houston, TX October 2016 to January 2017

United States

Operated power equipment tools such as backpack vacuums for up to 8 hours per shift.

Accepted accountability for all assigned building keys, master keys and access cards.

Changed bed linens and collected soiled linens for cleaning. Disinfected and mopped bathrooms to keep them sanitary and clean. Collected trash and moved garbage cans from kitchen areas to pick-up stations. Returned emptied garbage receptacles to their proper locations. Cleaned walls, windows, shades and curtains.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

Cleaned and changed bedspreads, blankets and mattresses. Swept and washed all hard surface floors.

Moved chairs, desks and beds around rooms to clean behind and underneath them. Rotated linens in storerooms and replenished supplies when they were low. Waxed and polished wood floors and other woodwork. Cashier/Sales Associate

7-Eleven - Fort Worth, TX

June 2016 to October 2016

United States

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Housekeeping/Maintenance

Banner - University Medical hospital - Phoenix, AZ July 2014 to March 2015

United States

Cleaned in and around the buildings, prioritizing safety at all times. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet.

Operated compactors and balers to discard cardboard boxes and trash. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Mixed water and detergents in containers to prepare chemical cleaning solutions. Scrubbed, top-coated, buffed and varnished hard floors. Sanitized bathrooms, showers and locker rooms.

Kept janitorial closets clean and organized.

Properly labeled and diluted all cleaning solutions. Dusted all furniture and fixtures thoroughly and carefully. Day Porter

C & D Crystal Cleaning Inc - Phoenix, AZ

August 2013 to May 2014

United States

Dusted all furniture and fixtures thoroughly and carefully. Kept janitorial closets clean and organized.

Checked in and stocked inventory throughout the facility. Sanitized bathrooms, showers and locker rooms.

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.

Promoted building security by locking doors and checking electrical appliances for safety hazards. Mixed water and detergents in containers to prepare chemical cleaning solutions. Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Spot cleaned furniture and carpet.

Inspected facility and grounds and picked up any trash. Hosed down and swept steps and sidewalks.

Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Cleaned in and around the buildings, prioritizing safety at all times. Supervisor

Xencom Facility Management - Phoenix, AZ

September 2011 to December 2012

United States

Hired and trained 8 of staff.

Worked directly with Account Manager, Mall Management to achieve Daily tasks and special projects. Trained, coached and mentored staff to ensure smooth adoption of new program. Assistant Manager

Four Sons Chevron Gas Station - Fountain Hills, AZ September 2006 to March 2007

Promoted from Team Leader to Assistant Manager within 3 months. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Examined merchandise to verify that it was correctly priced and displayed. Reported to the district manager regarding all store and staff issues. Generated repeat business through exceptional customer service. Receptionist/Administrative Assistant

Temporaries Incorporated - Denver, CO

February 1993 to August 1996

Responsible for greeting all incoming personnel, vendors, and Students at Colorado University. Handled multi phone line, prepared boardroom for meetings, staff meetings etc. Responsible for filing of financial documents, received and documented all incoming mail, checks and airline tickets for professors of the College, responsible for ordering all office supplies, Restroom supplies. Education

High School Diploma

Theodore Roosevel High School - Fresno, CA

1991

Skills

• CLOSING (Less than 1 year)

• CUSTOMER SERVICE (Less than 1 year)

• POS

• POS SYSTEMS

• CUSTOMER RELATIONS (Less than 1 year)

• Medical Records

• Receptionist

• Training

• Microsoft Excel

• EMR

• Clerical

• Scheduling

• Excel

• Loading (3 years)

• Stocking (10+ years)

Additional Information

SKILLS

Excellent customer service skills Goal-oriented

Hourly shift management POS systems

Customer relations Mathematical aptitude

Bank deposit procedures

Detail-oriented

Strategic thinker

Staff training and development

Opening and closing procedures

Customer-oriented

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