Account Manager Customer Service

SKILLS

EXPERIENCE

Laura Demello

PROPERTY AND CASUALTY INSURANCE ADJUSTER

770-***-**** *************@*****.*** Athens, Georgia, GA 30601 Highly motivated Account Manager adept at building strong relationships with clients, understanding their needs, and providing tailored solutions, with excellent communication, interpersonal, and problem-solving skills. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

• Strong Lead Development Skills • Issue Resolution

• Payment Collecting • Regional Accounts

• Account Management • New Account Creation

• Vendor Management • Client Rapport-Building

• Excellent Communication Skills • Managing Multiple Tasks

• Verbal and Written Communication • Compliance Requirements

• Account Servicing Skills • Reporting

ACCOUNT MANAGER

Peninsula Insurance Bureau

Apopka, FLORIDA

September 2019 - October 2023

• Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.

• Developed and maintained relationships with key accounts to ensure customer satisfaction.

• Managed a portfolio of accounts by providing timely support and guidance.

• Cultivated strong client relationships through proactive communication and problem-solving. PATIENT ACCESS SPECIALIST

Gwinnett Medical Center / Northside Hospital

Dacula, GA

August 2006 - September 2019

Established strong working relationships with physicians, nurses, and other healthcare sta f to facilitate patient care needs.

•

Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.

•

Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.

•

Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and e ciency.

•

• Maintained a professional demeanor when dealing with challenging situations or di cult customers.

• Assisted in the completion of various administrative tasks such as ling, scanning, faxing documents.

• Developed pro ciency in medical terminology and insurance veri cation processes to ensure accurate data entry. EDUCATION

CERTIFICATIONS

Displayed strong problem solving capabilities while troubleshooting issues regarding patient accounts and insurance claims.

•

Exhibited excellent organizational abilities by maintaining current records of patient information for billing purposes.

•

• Registered patients by obtaining necessary and accurate nancial and demographic information.

• Ensured compliance with all HIPAA regulations regarding patient privacy and con dentiality.

• Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.

• Provided excellent customer service to patients and their families. INSURANCE ADJUSTER LICENSE

R.S. Thomas School of Insurance, Online

Oct 2019

HIGH SCHOOL DIPLOMA

Shiloh High School, Lilburn, Georgia

May 1992

ASSOCIATE IN SCIENCE (A.S.) IN NURSING PROGRAM

Gwinnett Technical College, Lawrenceville, Georgia

• Property and Casualty Insurance Claims Adjuster

Contact this candidate