Content Round Rock
Resume:
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<div class="" style="margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; margin-bottom:0pt; margin-top:0pt; ">Kimberly Langston</div>
3204 Elizabeth Anne Lane,
Round Rock, TX 78664-5705
<br>Phone: 512-***-****
<br>Alt Phone: 737-***-****
<br>Email: ad1xt3@r.postjobfree.com
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Objective</h2>
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<div class="" style="padding-left:0pt; padding-right:0pt; margin-bottom:0pt; padding-left:2pt; word-break:break-word; overflow-wrap:break-word; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">Social services an Administrative support professional, with more than 15 years of entrepreneurial experience is seeking opportunities where I can use my skill set in organizational, planning, training and developing new businesses.</div>
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<span class="" style="display:none; ">Resume Score Issue: Include a résumé summary </span> </i></div>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Employment History</h2>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">12/2022 - Current</td>
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<span class="" style Content Reviewer</span>
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<div class="" style span>Google Trust & Safety Accenture</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Google Trust & Safety Accenture <br>Content Reviewer Review sensitive information regarding tickets or videos in the queues, ensuring that the user isn't violating the rules set by the client. Determine if the ticket classification needs to be assigned. Tickets contain sensitive information that requires confidentiality. Identify and flag potentially high-risk requests for internal escalation. Document the site, source, include, and the website along with support, including the documentation for penalizing clients. Support and safety; flag for actions and resolve within agreed-upon turnaround times and standards of quality. Provide images, references, and appropriate recommendations when escalating</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">10/2022 - 11/2022</td>
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<span class="" style Customer Service Representative</span>
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<div class="" style span>United Parcel Service Accenture</span>, Round Rock, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">United Parcel Service Accenture October 2022 - November 30, 2022<br>Customer Service Representative outbound call center role is a fast pace and high-volume. Support a candidate through their peak hiring season. Calling candidates/applicants using our phone technology system (NICE). Ensure the candidate has correct information regarding pay and benefits, along with knowing the time can location, along with the shift they will be working. Confirm that the candidate knows the date, time and location of their new employment. Make sure to document NICE all calls or correspondence that were sent. LinkedIn/Accenture Platform Experience Practitioner</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">05/2022 - 10/2022</td>
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<span class="" style Platform Experience Practitioner</span>
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<div class="" style span>Linked In Corp.</span>, Round Rock, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Review user-generated content in a single review tool and classify it according to policy. Expected to provide quality assurance and improve machine classifiers to ensure the safety of the platform for all audiences and cross-functional teams. Analyzing and review user profiles, video, and text base content. Proofread online or printed content before a company can publish on the website. Ensure that material is accurate, high-quality, free of errors and appropriate for intended audiences. Determine which accounts were employee accounts and which were individual.</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">11/2021 - 10/2022</td>
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<span class="" style Customer Service Representative</span>
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<div class="" style span>What's App/Facebook</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Manage and regularly review case queues & follow up on open tickets. Review issue details and analyze, determine and resolve issues for clients. Provide feedback on trends identified in the review. Have a passion for social media platforms and services. Enjoy resolving issues for your customers. Ability to diagnose and solve problems facing multiple clients. Assisting the quality analyst and reporting analyst in driving quality customer care outcomes. Becoming a subject-matter expert in the tools & process<br>
 Providing support and cover for the team lead. Leverage user reports corresponding with users about reported objects and other sources within the online queue. Answer many inquiries through the online queue. Review user accounts daily to determine whether they are spam accounts. Ensure the maintenance of high-quality support and a high degree of professionalism. Candidate review sensitive user data,</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">12/2020 - 11/2021</td>
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<span class="" style Client Service Representative 1</span>
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<div class="" style span>Ciox Healthcare</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; "><span style="font-size:12px;">Review the request for Release of Information (ROI) to ensure the entire form d that all the required supporting documentation was attached. Check for the MR in the system. Verify that the DOS, print their ROI and send the invoice to the billing office. All incoming callsare answered. Provide the caller with the status of the request. <br>Open date stamp incoming mail. <br>Scan all documents and route to the correct department. </span></div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">09/2019 - 12/2020</td>
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<span class="" style Customer Service Assistant</span>
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<div class="" style span>Department of Health</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; "><span style="font-size:12px;">Review the application, ensuring that all the required information provided and that the requester is an immediate family member. <br>Enter the required information into the Texever database. Including notes showing which department where application routed.<br>Assist customers that come into the office with obtaining their birth certificate, death certificate, marriage or death verifications.</span></div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">11/2017 - 03/2018</td>
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<span class="" style Applicants Services Program Specialist</span>
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<div class="" style span>Federal Emergency Management Agency</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Assisted disaster survivors with registration for FEMA assistance at a Disaster Recovery Center (DRC) or researched and processed applicant cases from a field office. Communicate directly with applicants confirming that they understand the assistance process, disaster assistance programs, and the current status of their case. Requests and reviews additional information or documentation from the applicant and verifies information is complete and appropriate. Provide referrals to other Federal, State and Local agencies, voluntary organizations, and faith-based organizations. Provides information on Individual Assistance for internal and external partners.</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">07/2017 - 11/2017</td>
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<span class="" style Program Support Technician</span>
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<div class="" style span>Unique Employment Service/Worksource</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Greet clients as they enter Workforce Solutions. Verify that the customer has a valid work-in-Texas account. Sign clients into the appropriate area (resource room, appointment, meetings). Monitor the WCCT program to ensure that the client is being assisted on a timely basis. Reset the clients' password when requested. Assist with copying and faxing when needed. Answer and route phone calls to the appropriate contact. Facilitate Choices/TANF training class Date stamp incoming correspondences and route them to the correct staff member</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">09/2014 - 02/2017</td>
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<span class="" style Reimbursement Officer/Case Manager</span>
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<div class="" style span>Crime Victims Compensation/OAG</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Reimbursement Officer/Case Manager Worked with Law enforcement on sensitive and classified information regarding various crimes. Process the application to determine which services the applicant is requesting. Review required documentation was received. Call the claimant/victim to advise which programs they are qualified for. <br><br>Provide them with the name and number of different programs they may need. Submit loss wage requests to employers to verify employment if the victim/claimants were absent because of the crime. <br>Calculated wages for lost wage documentation are received. Maintained an effective tracking system, <br> Serve as liaison for Victims/Claimants in a variety of situations. Offer rental and relocation of Domestic Violence, Sexual assaults, or Human Trafficking.</div>
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<td class="" style="padding-left:0pt; padding-right:0pt; max-width: 125px !important; width:85pt; text-align:left; vertical-align:top; font-size:10pt; font-family:Arial; ">11/2013 - 07/2014</td>
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<span class="" style Case Processor</span>
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<div class="" style span>Texas Workforce Commission</span>, Austin, TX</div>
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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Screened correspondence, data entry and maintaining a filing system. Received and reviewed UI claim forms for accuracy and completeness of information. Scanned and routed correspondence and documents to the appropriate area. Prepared weekly reports. Assisted legal staff and may handle special requests and other duties as assigned. Answered phone calls, routed incoming calls to appropriate staff or took messages if the employee is not available,</div>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Education History</h2>
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<span class="" style Psychology</span>
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<div>Bachelor's Degree </div>
<div>University of Phoenix<span class="" style Phoenix, AZ </span></div>
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<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; div></td>
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<span class="" style Child Development / Business</span>
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<div>Bachelor's Degree </div>
<div>Kendall College<span class="" style Chicago, IL </span></div>
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<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; div></td>
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<span class="" style span>
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<div>High School Diploma </div>
<div>Stuttgart American High school<span class="" style Stuttgart, Germany </span></div>
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<td class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; "><div class="" colspan="2" style="padding-left:0pt; padding-right:0pt; word-break:break-word; overflow-wrap:break-word; vertical-align:top; width:100%; div></td>
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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Occupational Licenses, Certificates and Training</h2>
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