Data Entry Customer Service
Resume:
Barbara Simmons
Chicago, IL 60637
*******.*********@*****.*** 773-***-****
Skill Competencies
**,*** **** ***** ********** with 100% accuracy
Ability to organize, prioritize and multi-task in a fast-paced environment
Accurate and detail oriented
Data entry, filing, account balancing, and scheduling of records
Excellent customer service
Flexible with a positive attitude and professional appearance
Proven ability to meet production quotas.
Research and completed adjustments to bank records.
Strong analytical and communication skills
Worked in lock box inside of bank.
PROFESSIONAL EXPERIENCE
IL, Dept of Healthcare & Family Services (HFS). April 2023 - Present
HFS is responsible for providing healthcare coverage for adults and children who qualify for Medicaid, and for providing Child Support Services to help ensure that Illinois children receive financial support from both parents.
Provide support in creating child support dockets for the Administrative Law Judge (AU).
Contact both custodial and non-custodial parents to provide information concerning the date and time of the hearing and confirm their participation and contact information is correct.
Prep and scan all mail into the system. Redirect any additional mail to the correct department or Springfield.
Illinois Housing Development Authority March 2022-January 2023
Legal Assistant
Provided administrative support to the Legal Department.
Date stamped incoming legal documents and sorted documents.
Created data spreadsheets.
Prepared legal documents for storage.
DEPARTMENT OF FINANCIAL AND PROFESSIONAL REGULATION March 2018 – March 2022
Records Clerk
Assisted Lawyers, Judges, and staff, with files retrieval request.
Made copies of legal document and purge files.
Created new files, affixing case number labels.
Coordinated to ensure that all files are checked out when retrieved and checked in
before returning to shelf.
Date Stamped incoming documents, sort and deliver mail for department staff.
Assisted with other basic clerical duties and assignment as needed to assist the department/office.
Routinely checked and ensured that files are maintained in good condition.
Removed files that are not related to file document.
Primarily handled records retention pulling closed files from shelf, organizing document in file in order by date.
Checked for misfiling, box document and files for shipping down to Springfield.
Bowhead Support Group July 2017 - August 2017
General Clerk II
Performed clerical duties to include alphabetizing, indexing, verifying, filing, and maintaining document materials and purge files.
Scanned Document into DF file and create file folder.
Inputted document and upload PDF, CD, Flash Drive into DM Database and working in the CSM Systems and maintain access database files and documents.
Prepared and processed a variety of filed documents.
Processed customer account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team leader.
US DEPARTMENT OF EDUCATION CIVIL RIGHT, CHICAGO, IL January 2016 - August 2016
Records Specialist
Performed clerical duties to include alphabetizing, indexing, verifying, filing, and maintaining documents materials and purge files.
Inputted documents and uploaded PDF, CD, Flash Drive into DM Database and worked in the CSM Systems, maintained, and accessed database files and documents, and worked various projects shipped box to archives.
Prepared and processed a variety of files, documents, vouchers, bills, and records; shipped boxed to archives.
STATE BACKGROUND CHECK, CHICAGO, IL July 2015 - December 2015
Data Entry 3
Prepared source data for computer entry by compiling and sorting information by establishing entry priorities.
Processed customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Maintained data entry requirements by following data program techniques and procedures.
Tested customer and account system changes and upgrades by inputting new data and reviewing output.
Secured information by completing data base backups.
Contributed to team effort by accomplishing related results as needed.
J.P. MORGAN (CHASE), CHICAGO, IL May 2014 – December 2014
Lock Box Clerk
Responsible for cross functional task within the Lockbox services
Processed and performed Data entry
Registered checks on image scan systems
Keyed customer’s information
WILLIAMS LEA, CHICAGO, IL September 2013 - October 2013
Records Specialist
Responsible for the creation and deletion of records.
Set up new files and purged files folders for attorneys.
Retrieved files from offsite storage and distribution of all active and inactive files.
Tracked incoming and outgoing files for accuracy.
Worked on various projects regarding record keeping and storage.
Accurate in Legal Key.
DJW TAX SERVICES, CHICAGO, IL December 2009 - June 2012
Receptionist, File Clerk
Answered incoming calls.
Scheduled appointments for clients.
Pulled customer purge files to put the information into the customer file and updated customer accounts.
Processed customer payment, scanned, and faxed documents.
Performed Data entry.
BLUE CROSS BLUE SHIELD, CHICAGO, IL March 2006 – December 2009
Administrative Clerk, Image Operations
Handled daily incoming correspondence and created outgoing letters.
Indexed and processed claims and non-claims electronically submitted by the Provider.
Balanced patient insurance accounts to verify patient eligibility.
Exceeded department daily goal of 1,000 data entry claims.
CHICAGO POLICE DEPARTMENT, CHICAGO, IL September 2004 - March 2006
Record Inquiries Clerk
Handled all inquiries from public regarding motor vehicle claims and fines.
Demonstrated excellent customer service.
Strong follow-up with letters to each inquiry, documented investigation, and outcome.
Exceeded department daily goal of 1,000 data entry claims.
SKILLS
MS Office Suite, IBM Scanner, 311 - 911 Call Center Solutions,VICORP - Unisys Encoding Machine
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