Travis Bradbury

*** ********** **.

Montpelier, ID 83254

435-***-****

ad1xs7@r.postjobfree.com

Summary: Reliable and creative individual. Professional, courteous, and quick- learning, known for positive attitude, being customer obsessed, and fastidiousness, Education: Master of Business Administration

Stevens-Henager College ~ Ogden, UT

Bachelor of Computer Science

Stevens- Henager College ~ Ogden, UT

3.99 GPA - Magna Cum Laude.

Awards and Certifications:

ABK Honor Society: Inducted November 2005

PBL National Graphic Design Competition: 2nd Place JNCIA-M JNCIS/SP JNCIP/SP JNCIA-SSL JNCIS-SSL

Skills: Juniper/Pulse Secure/Ivanti SSL VPN and associated technologies JUNOS routing software Technical Writing

TCP/IP Active Directory Adobe Illustrator Microsoft Office Tools SQL HTML/XML Windows XP/2000/98/ME/7/10 Corel Draw Wireshark Linux/Unix Various Object Oriented Programming Languages Open Office Suite Photoshop Quark Xpress

Professional Experience:

Pulse Secure/Ivanti Salt Lake City, UT (January 2018-November 2022) Customer Success Manager/SAM/TAM (Pulse Secure was absorbed by Ivanti) Customer advocate for select clients withing Ivanti. Owned and managed customer issues and saw problems through to resolution. Proactively reviewed and delivered account status in regular calls with the clients. Worked with customers to develop success plans. Planned, coordinated, and lead EBRs . Juniper Networks / Pulse Secure Westford, MA – Shirley, MA (Oct. 2011-January 2018) Escalation Engineer (2011-2014 Juniper Networks 2014-2016 Pulse Secure) Provided extensive hardware and software support for SA, MAG, and PSA/PCS SSL VPN platforms. Interfaced with customers to understand the nature and impact of various reported issues. Recreated customer reported issues in lab setting. Analyzed logs and reported bugs as necessary. Worked with software engineering for resolution of issues via software patch or OS release. Tested fixes provided and provided tested solutions to customers. Created and edited customer facing documentation for supported products.

Convergys Ogden, UT (April 2005 - Sept. 2011)

CFTS Technical Support Engineer (August 2011 - September 2011) Similar to TSE below with a special focus on specific clients. Service Now Knowledge Base Special Project (October 2010-February 2011) Authored and edited knowledge-base articles relating to scripts that are run on Juniper routers that collect logs and open cases with technical support automatically based on syslog triggers. Was one of 7 engineers on the project. Personally authored 97 of the 389 articles, reviewed and edited others for content and grammar. Technical Support Engineer (November 2008 – August 2011) Provided extensive hardware/software support for entire M/T/MX series routing platforms. Recreated customer reported issues in lab, analyzed logs & if required reported a bug accordingly and later co-ordinate with Engineering for resolution of it in upcoming JUNOS releases. Then tested the fix provided by engineering in lab & provide the tested solution to customer.

L3 Engineer (June 2007 -November 2008): Supervised small group of engineers, performed case-audits and performance reviews. Helped engineers set goals for performance and followed up on the same. Prepared problem reports for software developers. Provided status reports for Product Manager. Technical Support Engineer (April 2005-June 2007): Troubleshot networks interfacing with Juniper Networks SSL-VPN concentrator across multiple platforms. Experience prior to this is available upon request.