Parts technician
Resume:
ad1xs1@r.postjobfree.com
EMPLOYMENT GOALS: Seeking full time employment with opportunities for growth & advancement.
ROBERT LEBLANC
PROFESSIONAL SUMMARY
● Highly skilled worker with proven ability to excel at a variety of tasks, including customer service & excellent ability to multitask, work independently or as a team member in fast-paced environments.
● Very motivated & positive individual with exceptional organizational & communication skills. Efficient problem solver, able to deftly manage administrative functions & provide thorough answers and solutions to provide excellent customer service experience.
● Diligent & resourceful parts tech, skilled in client relations, research and tracking required service & resolutions to problems.
● Highly responsive to delivery of goods & focused on customer relationship building.
● Experienced parts tech adept at meeting challenges & tight deadlines. Able to work with customers, vendors & co-workers to accomplish projects in a timely manner.
● Achieving product expertise to create key client relationships, utilizing superior communication skills to achieve customer satisfaction & maintain long standing customer loyalty.
● Experienced in aftermarket parts solutions & catalog reading.
● Maintained records of core program for returns to vendor for credits. SKILLS
● Customer relations by phone/ email/ walk-in.
● Commitment to safety & compliance.
● Experienced in use of POS systems.
● Order management & processing ( open/close invoices & work orders).
● Training & mentoring other employees.
● Change & organize retail display set ups
● Purchase order practices ( opening/ closing purchase orders).
● Parts ordering, picking & put aways
● Inventory control practices ( cycle/ yearly inventory counts, stock adjustments).
● Very detail oriented in all work processes.
● Usage of online & hard copy parts catalogs.
● Quickly adapt & learn new programs & software.
● Experienced in conflict resolution.
EXPERIENCE
NEW-LINE HOSE & FITTINGS - SHIPPER/ RECEIVER
05/ 2022 - 09/ 2023
● Unload & Receive incoming shipments of goods from vendors & branch transfers.
● Verify receivings against paperwork & report any discrepancies to correct.
● Perform stock put aways from inbound shipments.
● Use generated invoice/ pick slip to assemble customer orders.
● Arrange customer/ courier & trucking company pick-ups of orders to be shipped.
● Using forklift to load/ unload trucks & put pallet load items away in racking.
● Assist in hose building & testing on large orders.
● Use inventory program ( SAGE ) to process orders & branch transfers, as well as receiving application of program to receive stock into inventory.
● Perform order item checks to ensure accuracy of items picked for orders.
● General house keeping/ warehouse cleaning & organizing palletized items.
● Restocking parts bins & keeping overstock areas neat.
● Participated in yearly inventory counts at year end. ARROW-WEST EQUIPMENT - SHOP CO-ORDINATOR (PARTS)
05/ 2021 - 05/ 2022
● Co-ordinated with shop mechanics to keep up to date on WIP in the shop and upcoming jobs to be done.
● Take reports given by mechanics for repairs needed on machines/ attachments & prepare possible vendors list where parts could be ordered from.
● Make cost reports of parts from vendors with timelines & present to general manager for approval, changes or additions.
● Meetings with appropriate staff members to update course of action on current & incoming work.
● Monitor shop supplies stock & order accordingly to the needs/ requests of the shop.
● Participate in shipment prepping of used parts, attachments & machines for sale to customers, or for auctions.
● Co-ordinate with yard staff on orders & what to assist with for work to be brought to shop.
● Record parts purchased new/ used from auctions to be then added to inventory.
● Create internal purchase orders for adding new purchased parts to inventory.
● Receive purchase orders into inventory for parts ordered/ purchased, as well as shop parts supplies orders.
● Co-ordinating with accounts manager to verify billing of parts & verification of goods received, or any discrepancies so invoicing & payment to vendors are correct and paid in a timely manner.
● Using invoicing/ inventory program to open/ close work orders, as well as entering labor time of mechanics.
● Using invoicing/ inventory program to enter work hours for other employees.
● Review & verification of parts, labor & verbiage on work orders before closing & billing.
● General building & yard clean up duties as needed.
● Ensuring all yard units for materials handling are parked in appropriate areas, weather dependant.
CAN-AM GLASS - WAREHOUSE/ ORDER PICKER
06/2020 - 12/2020
● Performing stock put aways from inbound shipments.
● Use generated invoice/ packslip paperwork to pick customer & branch transfer orders.
● Perform second order items checks to verify the correct product is assembled to be packed.
● Pack glass orders properly in appropriate crate or carton packaging for transport of the orders.
● Report and discrepancies/ breakage to shipping office to keep accurate stock counts
● On inventories.
● Removal of garbage & recyclable materials from warehouse to appropriate bins.
● Cleaning duties as required.
BOBCAT OF EDMONTON - PARTS TECHNICIAN
01/ 2013 - 07/ 2019
● Set up merchandise displays & organized parts on shelves to maximize customer interest.
● Met customer needs by looking up stock numbers & pricing of various parts, identifying correct items from catalogs & placing timely orders.
● Verified shipments against receipts & provided advice about right parts needed for specific projects.
● Handled all customer service issues quickly to maintain customer satisfaction levels.
● Developed & maintained positive customer relations & coordinated with team members to ensure requests & questions are handled appropriately.
● Implemented best practice standards for billing, resulting in reduction of accounts receivable delays.
● Achieved solid reputation for quality parts & service by proactively identifying defects & returning rejected items to suppliers.
● Devoted special emphasis to punctuality & worked to maintain an excellent attendance record, consistently arriving early to be ready to start on time.
● Coordinated warranty processes for the dealership shop.
● Helped maintain the cores list and facilitated in the timely return of eligible core returns.
JOHN BROOKS CO. - SHIPPER/ RECEIVER
07/ 2010 - 12/ 2013
● Coordinated storage locations & product movement.
● Scheduled pickups & deliveries to maintain smooth operations.
● Communicated with carrier reps, arranging for special deliveries & shipment receipts.
● Operated forklift & raymond reach equipment to manage inbound stock & to to transfer packages to other departments.
● Adopted optimal shipping/ receiving strategies, selecting best carriers & methods to minimize costs & enhance schedules.
● Received inbound shipments & compared contents against associated records.
● Drafted & managed work and shipping orders, bills of lading & shipping route materials for accurate & compliant record keeping.
● Conducted monthly & yearly inventory audits to identify & resolve any discrepancies.
EDUCATION: Harrison Trimble highschool: Graduated 1994. NAIT COLLEGE: Certified Journeyman Parts Technician.
● Certified in first aid level A, CPR and use of AED.
● Trained in WHMIS procedures and practices.
● Trained in TDG ( Transportation of Dangerous Goods).
● Valid Class 5 drivers licence with clean record.
● References available upon request.
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