WELDON B. SMITH, JR.

Harrisburg, PA. 717-***-**** ad1xrk@r.postjobfree.com http://www.linkedin.com/in/weldonbsmithjr

Intrapreneurial customer service representative and new business development staffer supports business to business and business to consumer efforts in busy call center and contact office settings. I support clients and employer sales teams with marketing efforts and customer service actions that grow brand revenues. Independently and as part of a few teams I have accumulated significant experience handling client inquiries, opening new customer accounts and facilitating purchases, achieving company goals and building effective internal team relationships. I am a strong problem solver with solid communication skills and multitasking ability essential to handling customer needs with ease. I have strong critical thinking, problem solving and judgment skills. I make sound and reasonable decisions through careful evaluation and precise understanding of corporate policies. I am known for my strong work ethic, collaborative work style and an improvisational sense of humor.

Critical Thinking

Problem Solving

Communications

Client Service

Computer Skills

Sales Performance

Data Entry

Time Management

Collaboration

Contributed to 8% annual sales increases each year between 2014-2018 by providing hands-on customer service and cross functional team leadership for ~30 food product launches that included working with retailers to activate promotions and responding to consumer inquiries in ways that drove shopper traffic while enhancing the customer experience.

Received an average 90% customer satisfaction rating over 2017-2021 term while managing 90+calls and face-to-face inquiries daily with duties that included responding to customer inquiries, presenting relevant product information, signing up new customers, resolving inquiries and complaints, retrieving customer data and assisting senior sale managers in development of marketing plans.

REVITTLE, Inc. Harrisburg, PA 2021 – present

An early-stage CPG company providing locally sourced all-natural snack products

Customer Service Marketing Manager overseeing customer service. marketing and innovation programs.

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information during telephone calls, online and in office meetings.

Researched and recommended new promotions and selling tactics to generate new customers in-store and persuade cancelling online customers to stay with the company.

Authored company’s first strategic marketing plan to achieve corporate revenue and market share goals. The original plan includes independent customer and consumer research plus determination of brand unique selling points.

(Cont.)

WELDON B. SMITH, JR. PAGE 2

Historic Harrisburg Association, Harrisburg, PA 2019 - 2021

A non-profit organization providing historic preservation, urban revitalization, municipal planning and cultural education services.

Customer Service and Office Administrator

●Generated 50% increase in website visits and tripled event attendance by resolving consumer and partner inquiries and by collaborating with board members and volunteers to create new content for social media.

●Resolved customer inquiries to create more compelling events, establish more effective government / private sector partnerships and enhance fundraising efforts.

●Created new media relationships and expanded publicity efforts yielding a 500% increase in organization’s event coverage and a 300% increase in event attendance.

TPN, Inc., Dallas, TX 2007 - 2018

A creative commerce marketing services agency; part of Omnicom Group.

Client Services and Program Manager on The Hershey Company account. Collaborated with key marketing leaders on the client side and creative team staff on the agency side to define national marketing needs, evaluate research data, cultivate insights, and execute in office, online and call center consumer engagement efforts

Managed customer inquiry and resolution process that supported execution of marketing promotions targeting key consumers with brand messages to drive engagement, prompt purchase and achieve ROI objectives

Accurately explained the terms/conditions and policies/procedures relating to the retailer request for instore promotions and consumer requests for assistance with online promotions

Placed 200+ customer orders per week for online and instore promotions. Created accounts for new retail clients and consumer customers. Performed account maintenance, including account changes, adjustments, and statement requests.

Prepared internal reports including CSR Daily Activity report.

Conducted ongoing study of the retailer landscape and evolving shopper behaviors to enhance the customer service inquiries and response, set resource allocations and developed quality control measurements to support multiple channel sales teams

Resolved an average of 350 problem inquiries each quarter. Became the lead "go- to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees

Bachelor of Business Administration (BBA), Hofstra University, New York

Microsoft Office Suite G Suite Adobe Creative Suite

Chatbot LiveChat Google Analytics Monday

Customer Relationship Management (CRM) systems

Contact this candidate