Victoria A. Swift

**** *** ** **,****** AL ***** 615-***-****, ad1xqn@r.postjobfree.com

Objective

To obtain a challenging administrative or customer service position in which my interpersonal, presentation, organization, management, and technological skills will be utilized to their fullest.

Experience

Internal Revenue Service Franklin -Customer Service Representative (October 2022 Present)

Provide customer service to taxpayers and tax professionals by responding to inquiries, resolving issues, and providing guidance on IRS policies and procedures skills communication skill verbal and written Organization Time

Management Problem Solving Technology Strategic Thinking award language English Utilize a variety of computer systems to research and resolve taxpayer inquiries.

Ensure compliance with all applicable laws and regulations.

Assist taxpayers with filing their taxes electronically or via paper forms.

Process requests for payment plans, extensions, and other special arrangements. Provide accurate information regarding the status of accounts, payments, refunds, etc.

Identify potential fraud cases and refer them to the appropriate department.

Aspirion/ARX -Administrative Assistant (September 2017 – October 2022)

Answer and direct phone calls and organize and schedule appointments.

Plan meetings and take detailed minutes.

Write and distribute email, correspondence memos, letters, faxes and forms.

Assist in the preparation of regularly scheduled reports.

Develop and maintain a filing system.

Update and maintain office policies and procedures.

Order office supplies and research new deals and suppliers

Submit and reconcile expense reports.

Provide general support to visitors and Maintain contact lists.

Act as the point of contact for internal and external clients

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Comfort Keepers Home Health Company- Caregiver (March 2018 – December 2019)

Preparing meals Running errands

Transporting clients to and from appointments and social events

Helping with bathing, dressing, and hygiene

Reminding the client to take their medication on time

Helping with feeding and other everyday tasks

Tracking your client’s condition and reporting changes to your supervisor

Providing live—in or overnight care (shift differential provided)

Assisting with Alzheimer’s or dementia care

Providing emotional support and more

U.S. Security Assoc., Inc. -First Shift Supervisor, Rank of Sergeant (August 2016 – September 2016)

Continued at KIA Motors Manufacturing GA, Inc. - West Point, GA

Supervise 8 security staff including but not limited to verification of post position, maintain radio contact, follow-up on their respective paperwork.

Support the requests of upper management and ensure that distinguished guests are met with the least difficulty during their visit to the site.

Manage the orientation process for new employees. Verify the eligibility of incoming security officers prior to orientation.

Regent Security - Front Desk Receptionist and Switchboard Operator (July 2009 – August 2016)

Perform incidental typing and/or routine clerical work as assigned. Receive incoming phone calls, secures necessary information and transfers and direct calls accordingly to the appropriate party.

Greet and direct all visitors entering the office space in a professional and pleasant manner. Field questions regarding office location and general information.

Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department.

Controls access to client site or facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility. Ensure the completion of the sign-in process and that all guests obtain the appropriate visitor security ID badge.

TJ Maxx-Customer Service Coordinator (Sept. 2006-July 2009) Brentwood, TN

Provide prompt and courteous service to internal and external customers.

Ensure proper operational functions in all departments are in compliance with company guidelines, policies, and procedures (includes cash voids, refunds, credits, checks/charge, maintain cash flow to cash registers).

Managed the execution and maintenance of all superstores merchandising standards (includes sizing, categorizing, markdowns, damages and planograms).

Skills & Abilities

Proficient in Microsoft Office Suite

Certified in Adult CPR, American Red Cross

Heart Saver AED, American Heart Association

Education

Wayne County Community College – Detroit, MI

· Business Administration

· Microsoft Word Certification

References Available Upon Request

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