MARCIAL D. BRACY

PROFESSIONAL SUMMARY

C# 512-***-**** E: ad1xqi@r.postjobfree.com

I am an analytical IT professional who applies hardware and software design, installation, administration and configuration knowledge to support growing businesses and there needs for increased productivity. I am a Self-learning, self-starting IT professional bringing over 20 years of technology industry experience, including 10 years as a Junior Network Administrator with In-depth understanding of business logic, flow and federal law. I possess a good analytical and problem-solving skills and the ability to translate business needs into technical specifications, with communication skills and the ability to explain complicated technical information in business terms is required by my clients and end users.

ACTIVE SKILLS AND EXPERIENCE

Active Directory - 14 years

SCCM 2012 & System Center 2016 - 5 years

Systems Engineering - 15 years

ITSM - 7 Years

LAN and WAN Troubleshooting - 15 years

Remote Access Support - 15 years

Call Center Technical Support - 20 years

Wireless Access Point - 7 years

Preventative Maintenance - 15 years

Technical Writing - 15 years

Computer Manufacturing – 15 years

Asset Management 12 Years

Windows - 15 years

AWS - 2 years

Data Center Configuration - 10 years

Firmware upgrades Knowledge - 15 years

Data backup and Recovery - 15 years

Inventory Control & Auditor – 12 Years

Security metrics - 6 year

Linux - 4 years

Basic VOIP / PBX /PSTN - 7 years

Configuration Analyst - 15 years

Virtualization - 10 years

Education

(Presently learning) AWS Certified Cloud Practitioner “in Training for SysOps Administrator”

(2016) MCSE: Active Directory services with Windows Server (10969)

(2016) MCSE: System Center 2012 configuration Manager, Part one (administration M10747)

(2005) Associate of Applied Science: Semiconductor Manufacturing & Mechanical Engineering Technology, Austin Community College Riverside - Austin, TX.

(1999) Associate of Science: Electronic Engineering Program, Austin, TX WORK HISTORY

Cyber security Analyst 2 (InfoSec)

State of Texas (04/2023 – 10/2023)

• Manages IAM resources and application configurations and processes ensuring the protection of accounts and access. Ensures all approvals and provisioning requirements are met prior to the transmission of confidential data. Ensures all automated processes and reconciliations are in place for disabling network access. Coordinates and solutions access gaps between Active Directory, O365 and DFPS applications.

• Review and analyze I.A.M security configurations and procedures and creates reports for gaps and process improvements. Performs and reviews technical risk assessments; reviews of new and existing applications and systems, including data center physical security and environment; and reviews of account permissions, computer data access needs, security violations, and programming changes.

• Coordinates and/or implements Active Directory and Identity and Access Management (IAM) security plans with agency personnel and external partners. Oversees the DFPS Provisioning system ensuring proper functionality. Identifies how infrastructure changes impact provisioning processes. Coordinates with stakeholders for identifying and/or validating solutions. Communicates with leadership on required changes to ensure continuity.

• Researches, evaluates, and recommends systems and procedures for the prevention, detection, containment, and correction of data security breaches. Works in conjunction with ITS to ensure all safeguards are in place to prevent the destruction, modification and disclosure of sensitive and confidential data.

• Functions as the area lead and may supervisor others. Trains users and promotes security awareness to ensure system security and to improve application/resource provisioning and network management. Lead Engineering Technician III

LNN Hardware & Cloud Services inc. (03/2017 – 08/2022)

• Involved with projects of moderate complexity.

• Preformed Root cause analysis and Repair of Customer Hardware, Drivers, BIOS, OS, Firmware, and Windows updates

• Coordinate and take the technical lead on Support Incidents escalations.

• Define and update support procedure and documentation

• Train new and existing employees on achieving highest level of quality

• Provide input on how to productively decrease call volume resulting from customer issues

• Maintained Support documentation and knowledge base.

• Updated tools used for troubleshooting and testing.

• Developed new plans to better serve customers.

• Assisted in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).

• Performed rack installs, rack decommissioning, operational readings and facility management.

• Provided key performance indicators to senior engineers.

• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

• Monitor performance of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

• Ensure all safety procedures are adhered to while performing work.

• Assist with basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.

• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

• Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio.

• Audited units from Production for “OUT OF BOXX” Experience

• Managed Recalls and mass repairs in the field

• Managed a team of seven

Desktop Support Manager (Interim)

CCNG Inc / LNN Inc (10/2016 -03/2017)

I am responsible for delivering high quality, consistent technology customer support for Executives, staff members, and key constituents. This position accountable for IT service provision and service level management. This includes: developing clear processes, gathering and satisfying customer requirements, ensuring customer satisfaction and service excellence and focusing on continuous improvement. This leader is a point of escalation for IT incidents and problems with desktop support. I am hands-on with knowledge of enterprise and desktop applications, including exposure to client applications, Office products, and security initiatives. Network analyst I / System Support Specialist III

The State of Texas (09/2011 – 10/2016)

• Monitoring over 400 company-wide trouble ticket queues monthly.

• Review and update Active Directory profiles and OUs in accordance with security forms received to the change request Mailbox.

• I address Application and OS deployments and License Conflicts Remotely thru SCCM 2010 r2.

• Implemented and maintained firewalls rules, series switches and security appliances.

• Troubleshooting and maintaining all networking devices and infrastructure across the enterprise including Desktop, mobile devices, Virtual Machines, switches, routers, PBX, and firewalls using Putty and SCCM 2012 r2

• Reviewed logs for all networking devices for unresolved abnormalities and problems.

• The System Support Specialist III is selected by and accountable to the Information Technology

(IT) Infrastructure Operations (IO) Area Manager (All Regions) with the approval of the IO Director and the agency Information Resources Manager (IRM).

• Responsible for providing highly complex systems support work on the IT Infrastructure Operations System/Desktop Support Team. Work involves providing customer support for agency information systems and operating automated office equipment in a stand-alone or network environment. Works in a fast-paced, customer service-based environment so that all requested activities, changes, and enhancements are implemented as approved and scheduled.

• Monitors, tracks and addresses system automation related incidents and changes using the Information Technology Service Management (ITSM) application. Performs installations, tests, and troubleshoots hardware, software, and related automation equipment. Tracks and monitors Computer Resource Center (CRC) equipment including system configuration, setup and user assistance.

Cont’d

• Collaborates with other IT teams including IO Statewide Services, IO State Supported Living Centers (SSLC), Project Management Office (PMO), Applications Management (AM), Information Security Office (ISO), Business Operations (BOPS) as well as business customers to accomplish work. Collaborates with the PMO and other areas as needed to develop viable Transition to Maintenance Plans or Checklists for all infrastructure-related projects and scheduled configuration changes. Establishes relationships with other DADS and Health and Human Services System (HHSS) agency IT staff to participate in information technology planning and projects that cross agency lines. Participates in workgroups to assist in developing standard policies and procedures. Develops and/or recommends standards and improved procedures for technical initiatives and workflow, including estimating resource requirements and analyzing infrastructure impacts. Works under moderate supervision with some latitude for the use of initiative and independent judgment. Maintains a reliable and predictable work schedule. May be called upon to work outside of normal business hours to sustain operations or complete urgent assignments. May serve as backup to the Team Lead/Domain Administrator or other team members. Performs other duties as assigned to maintain IT operations. IT Support Associate

Home Depot Data center (01/2010 – 07/2011)

Tested and evaluated various types of software to improve performance and usability, i.e. Internet Explorer, Google Chrome, TCP/IP Network Configuration, Work Assistance, etc. Wrote ad hoc tools and patches to resolve recurring production problems. Communicated with vendors to resolve network outages and periods of reduced performance. Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.

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