Ali Gill ad1xph@r.postjobfree.com

+1-208-***-****

Address: ***** ********* ****** ******** ******** 20147

Work Experience

Patient Scheduling (Remote)

Bitknoxtech NJ

January 2022 to November 2023

Scheduling, rescheduling, and canceling patient appointments

Answering patient questions about medical tests and procedures

Providing instructions to patients for examinations and procedures

Confirming patient appointments

Gathering patient information

Handling insurance documentation

Managing front desk operations

Collecting payments

Maintaining inventory

Solving customer service inquiries

Making sure there is enough time between examinations

Updating patient records

Greeting patients

Answering phones

Collecting patient co-pays

Verifying and updating patient demographic information

Customer Support

(Remote) U.S.A

Dryve TLC Rentals NYC

December 2020 to December 2021

Took inbound calls, dealt with questions efficiently and effectively and input data into RC (Rent Centric) systems

Handling Fleet, Maintaining vehicles in order to keep established business and wonderful experience for renters.

Provides technical help to colleagues if required

Gave customers the correct advice after understanding their needs and queries

Assisted in training new members of staff

Maintained a friendly manner and calm, positive demeanor when handling complaints.

Keeping the record of customers as well as repair cost from authorized dealer in Google sheets as well as in system software.

Arranging roadside assistance if needed.

Operation Support (Remote)

Uber Eats CA

March 2018 to November 2020

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Assist in training junior Customer Support Representatives.

Receiving inbound calls from consumers, delivery partners, and restaurant partners.

Assisting consumer with their orders updating them when their order will arrive.

Assisting consumers who are overcharged and helping them with refunds.

Assisting consumer with their orders and taking their complaints and suggestions.

Helping delivery partners if they have any issues with their account or consumers

at the time of delivery

Listening delivery partners' issues giving them the best advice and referring them

to the relevant department.

Assisting restaurant partners with different queries and issues.

Helping restaurant partners to find delivery partners if the order is getting late.

Education

Bachelors in Economics

Gorge Mason University

2016

Skills

• Branding Research Call Center Representation Cold Calling Committed to Customer Satisfaction Committed to Customer Services Conservation Awareness Consumer Behavior Cross-Cultural Communication Skills Customer Analysis Customer Handling Customer Satisfaction Customer Service Management Customer Service Operations Customer Support Operations Finance Working Flexible Fluent In English Recruitment

• Customer Service

• Call Center

• Customer Support

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