**** *********** **, ************ ** 352-***-**** ad1xp9@r.postjobfree.com

Nathan DeVaney

Objective

I am an experienced sales and operations manager with a wide range of management disciplines and skill sets gained from years of dedicated, strong work ethics. I am looking to find the right company to add value to your front lines.

Experience: McCall Service

09/2018-10/27/2023

Jacksonville, Fl

General Manager

●P&L management 1mil to 6 mil in revenue

●Employee recruiting, sourcing and hiring and onboarding.

●Leadership to team- brought L-10 meetings, Process Improvement Team, and Catalytic Coaching to the team for implementation in the company.

●5 direct report managers

●30+ indirect employees managed.

●Cultivated a sales team for the dept, implemented strategies to grow dept.

●Monitor Routing efficiency, strategize completion of services with team.

●Effective time management skills

●Effective oral and written skills

●Effective progressive discipline and coaching skills for today’s workforce.

●Work through and strategize billing and accounting tasks, reporting and reviews.

Experience:

06/12/17-5/1/2018 Bonfe Plumbing and Heating South Saint Paul, MN

HVAC Team Lead / Sales Manager

●Developed and implemented effective sales strategies. Work with the operations team and leadership team to identify areas of improvement in lead generation, tracking leads and closing percent.

●Lead sales team members to achieve sales goals. Monitor trends and suggest new ways to overcome objections.

●Monitor daily activities of HVAC technicians utilizing tracking software and call center software to evaluate progress of calls.

●Work with technical advisor on training plans and classes with vendors to improve technician efficiency. Monitor progression of training supplied by technical advisor and service managers.

●Review routes for HVAC team with dispatch to ensure right person right call.

●Strategize field routes with dispatch and managers for service area coverage.

●Work with additional service managers and department heads to improve skill sets of technicians, accountability action plans and implement changes and discipline corrective action as warranted.

●Team building exercises and relationship building team members on a daily/weekly basis. I am very good at coaching people and keeping them engaged.

●Analyze performance metrics and suggest improvements. Weekly calls and monthly documented coaching and action plans where applicable

●Prepare monthly, quarterly and annual sales reports. Analyze sales reports and identify areas for improvement daily.

●Provide timely and effective solutions that align with customer needs. Assign tasks and delegate issues to maximize efficiency of the team.

●Monitor calls to ensure sales process implementation accuracy. Daily sales coaching to assist callers with objections and close sales.

●Stay up to date with new products and ensure sales team members receive training and utilize product knowledge in the field.

09/01/16-06/09/17 TruGreen Lawncare Burnsville, MN

Operations Manager- (I got married in 2017 and changed my last name from Schommer to Devaney)

●Work with service planner to maximize routing efficiency.

●Strategize team goals and revenue completion with managers and planning department.

●Evaluate quality of service provided to customers and develop procedures to minimize customer complaints.

●Ensures diplomacy concerning customer service-related concerns.

●Coach and develop lawn specialists, office staff and trainees. Work with other managers to identify ways to reduce customer cancellations and employee turnover.

●Recruit, interview and select personnel needed to efficiently staff the branch functions. Evaluate performance, make salary recommendations and administer disciplinary actions consistent with company policy.

●Plan and conduct new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures.

●Supervise a team of managers and technicians to ensure service (production and sales) goals are met. Maintain positive morale among personnel, diffuse heated discussions and actively promote teamwork.

●Examine associate work for accuracy, neatness and conformance to best practices as well as company policies and procedures.

●Determine work procedures issuing oral and written instructions. Expedite workflow by coordinating the sharing of information between customer and field technician and service managers. Prepare work schedules and assign and monitor duties to service personnel for efficiency.

●Prepare composite reports from individual reports of subordinates. Conduct daily and weekly management meetings.

●Ensure that a safe workplace is provided for all associates by ongoing training and adherence to company policies.

12/01/2014 – 01/01/2016 TruGreen Lawncare Burnsville/Maplewood, MN

Branch Sales Manager/Recruiter (I got married in 2017 and changed my last name from Schommer to Devaney)

●Generate sales revenue by adding new program customers as well as cross-selling and up selling current customers.

●Sell programs and services door-to-door to existing and prospective customers through means of traveling around assigned territory.

●Determine target geographic canvasing area on a weekly basis.

●Create selling strategy sales pitch and formulate answers and objections. Negotiate with customer and

close the sale.

●Conduct follow-up of leads through means of person-to-person contact to identify customer needs.

●Conduct retention and service calls through person-to-person contact. Meet branch retention standards.

●Conduct in-home and attic inspections to evaluate current insulation in-house and recommend insulation services as needed.

●Determine pricing by measuring and calculating square footage to the branch price list.

●Estimate date of service to customer based on knowledge of branch production and service schedules.

●Accurately complete reports and maintain proper sales reports.

2/15/2011 – 12/01/2014 TruGreen Lawncare Maple Grove/Minnetonka, MN

Service Manager/ Commercial Lawn Specialist (I got married in 2017 and changed my last name from Schommer to Devaney)

DOT Compliance and driver safety, fleet maintenance manager and schedule repair

Training for field supervisors in different departments, Branch Truck Sale Manager

Work closely with department leaders to get goals achieved, roll up reports to GM and TruGreen Management

New hire interviewing, training and follow up field visits, Chemical Inventory product control.

I-9 paperwork and new hire company orientation

Using and maintaining various machinery and lawn care vehicles

Education

2018-present

FDACS: L&O Certified Operator

GHP/Termite Certified Operator

2004-2017 MN Agriculture license

Category A(core), E (turf ornamentals), J (right of way/round up), P (vertebrate pest), L(mosquito)

2002-2003 Argosy University General Education Credits Course

2001 Hennepin Technical College CNA

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