PARNELLE LABONTE 718-***-**** ad1xoq@r.postjobfree.com

SUMMARY

Motivated and results-driven leader with over fifteen years of experience in senior management,event management, program development, healthcare, and program operations within the Human Services sector, development, and supervision of HCBS waiver programs (i.e., residential, day programs, vocational services, family support services) and Mental and Behavioral Health programs. Proven success in managing state and CMS/Medicaid funded programs for individuals with intellectual and developmental disabilities (IDD), ensuring compliance with regulatory standards for Patient Centered Medical Home (PCMH), CMS, OPWDD, NYSDOH, OMH and CQI and CARF accreditation. Adept at strategic planning, effective communication, staff training and development, and fostering a culture of continuous growth. Seeking a full-time Senior Management role to leverage expertise in program management, operations, and development.

EDUCATION & CREDENTIALS

Google Project Management (Currently enrolled)

Public Speaking Certificate, Washington State University

Master’s in Public Administration (MPA), Metropolitan College of New York, NY

Bachelor of Arts in Psychology (BA), Bernard Baruch College, New York, NY

CORE COMPETENCIES

Succession Planning ● Budget Analysis & Financial Management

Process Improvement & PMP ● Program Development, Design & Expansion

Relationship Building ● Quality Assurance/Investigations & Incident Management

Staff Training & Development ● Policy Development, Influencing & Implementation

PROFESSIONAL EXPERIENCE

CYRACOM International-(Remote) Director of Operations/Consultant 08/2021-Present

Leads an operations team through supervision, training, coaching, and strategic planning.

Reviews, revise policies & procedures to ensure adherence to industry standards and compliance with healthcare regulations, i.e., HIPPA, maintaining strict confidentiality and privacy protocols.

Supervises cross-functional teams, ensuring efficient and clear communication between healthcare providers, management teams, interpreters, and administrative staff.

Develops and delivers interpreter training programs and mentorship initiatives for talent development to enhance linguistic skills, cultural competency, and patient engagement.

Navigates complex, state and health regulations to ensure services adhere to legal ethical standards, mitigating risks.

Build relationships with government agencies, non-profit organizations, and healthcare leaders.

Utilizes data analytic skills to assess effectiveness in services, enabling informed decisions to improve patient outcomes.

Develops and implements language access strategies that enhance patient care satisfaction for continuous improvement.

Implements quality assurance protocols for services and management expertise in process improvement, while initiating communication streams to improve consistency and collaboration.

Develops long and short-term strategic vision with compliance tracking systems.

Leads research and evaluation of services for succession planning and continuous improvement.

Elegant Planning Affair, LLC, NY, NY Owner/Self Employed 01/2006-Present

Provides strategic direction for all event-related initiatives.

Oversees budget, claims, invoicing, and billing for timely and accurate processing.

Develops and implements policies & procedures while training team members.

Leads, supervises, coaches, and mentors a diverse team of professionals.

Establishes and maintains strong relationships with internal and external partners.

Directs event budgeting efforts, optimizing resource allocation.

Implements comprehensive risk management strategies for event success.

Special Citizens Futures Unlimited, INC Senior Director of Programs 10/2019-08/2021

Supervised a team of Residential, Education/Day Program, Family Support, and Clinic Directors, providing oversight and training in administrative/budgeting/financial operations of programs & department.

Worked with Executive team in developing and instituting strategies and policies that focused on the delivery of quality, cost-effective behavior health programs, clinical and health care services, and Certificate of Need (CON) for program enhancement/developments.

Evaluated profitability alignments with COO to meet business objectives and implemented budget parameters processed to track, minimize, and analyze overtime, while maintaining financial and administrative oversight of department along with problem resolution strategies to ensure daily operations within budgetary means.

Worked close with clinical team and directors to ensure effective monitoring of regulatory mandates (i.e., CMS, OPWDD, etc.) requirements and analyzed data to measure effectiveness.

Implemented staff training & development programs to enhance compliance and quality assurance processes throughout program operations.

Developed innovative strategies, policies & procedures to ensure program effectiveness in delivering the highest quality of services.

ADAPT Community Network, NY, NY Director/Coordinator of Operations 06/07-9/2019

Oversaw financial management, budgeting, and revenue projections for health care clinic & program (Day Programs, Pre-Voc. Programs, IRA/ICF, ISS Residences, etc.) expansion while supervising team of 14 directors supporting over 1200 individuals across HCBS waiver programs.

Led project management teams for operational efficiency improvements.

Led project management teams in EHR implementation, training in documentation and billing for service delivery throughout medical/clinic sites, day, and residential programs.

Worked with Medical Director and senior management to revise and implement policies & procedures along with various training and audit compliance protocols for Article 28 health care outpatient clinics, Day programs, Residential and Supportive Employment programs.

Created training manuals, performance evaluations tools to guide leadership in coaching and mentoring Clinical staff, management, and direct care staff.

Guided teams in developing quality assurance tools for accreditation.

United Cerebral Palsy of New York City Program Director 03/06-06/07

Implemented innovative strategies for confidential and person-centered services.

Devised policies and methods to maximize staff productivity and efficiency.

Hired, trained, and coached management team, students, volunteers, and staff while ensuring day-to-day operations of programs and needs of persons served were addressed expeditiously.

Certified billable documentation for services in accordance with regulations.

SKILLS

Expertise in managing Mental and behavioral health services and programs for individuals with Intellectual & Developmental Disabilities (IDD, i.e., autism, cerebral palsy, TBI, etc.).

Proven success in financial management and standardization of business processes.

Strategic planning and execution of program development initiatives.

Regulatory compliance and continuous quality improvement.

Leadership ability demonstrated through effective team management.

Effective collaboration with diverse teams, committees, and stakeholders.

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