Roslyn Taylor

Case Manager

Sandy Springs, Georgia, United States

+1-770-***-****

ad1xom@r.postjobfree.com

WORK EXPERIENCE

May 2014-September 2016

Case Manager

Responsible for collecting Documentation for

Intake of new residence in a 20 bed homeless shelter for single parents and children. Interviewed and evaluated each clients situation responsible for coordinating services for those seeking referrals for Domestic Violence, single parents with children under 13y worked closely with the housing counselors as well as the program Directors. Assisted families on how to budget and plan.. Responsible for coordinating services for those seeking referrals for Domestic Violence, and Single parents with children under 13y. Worked closely with Housing counselors as well as Program directors. Assisted families on how to budget and plan in order to avoid becoming homeless in future. Established a strong relationship with our clients allowing the organization to generate a positive flow of residence. to occupy the center. March 2015-October 2015

Customer Service Agent

Nation Star Mortgage

Duluth, Georgia, United States

Responsible for processing clients' accounts in regards to housing taxes and insurance updates. Handling and Processing Escrow analysis for qualifying customers. Advise on resolutions to adjusting and solving tax and Escrow questions to borrowers. Advised of exemptions that clients may qualify based on age and disabilities. Established a positive understanding of my client's needs and being able to deliver a positive resolution to help solve them. Skills Used My ability to empathize with clients needs, Listening skills and resolutions providing accurate information in understanding their options.

May 2007-November 2012

Reservation Sales Agent

Delta Airlines

Atlanta, Georgia, United States

Handled incoming calls for customers booking confirmed seats aboard flights Delta Airlines domestic and international worked with various carriers protecting clients aboard.flights. Cross sell products and services. Earned top sales and Excellent Support Customer Support Agent. Worked well in fast past environment. Banking Institute - Los Angeles, CA

EDUCATION

1990-1991

Certificate of Completion

Long Beach City College

Long Beach, California, United States

Certificate of Completion in Banking

1990-1991

Long Beach City College - Long Beach, CA

• Banking

-1984

AA Degree

Long Beach City College

United States

AA Degree

1984

SKILLS

Sales Agent TOP Sales Credit Card Escrow Escrow Analysis Loans Mortgage Documentation Budget Customer Service Oriented Customer Service Incoming Calls Customer Support Team Player Case Management Retail Sales

CERTIFICATIONS

Certificate of Completion in Banking

Roslyn Taylor

AIRLINE CUSTOMER SERVICE CERTIFICATE

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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