Andrew Billups

Major Sales Supervisor

Duluth, Georgia, United States

+1-347-***-****

ad1xoj@r.postjobfree.com

SUMMARY

Economics graduate, outgoing, energetic, excellent listening skills, team member trained to identify customer needs and creatively solve problems,driven to establish and achieve business objectives. EDUCATION

-2013

Bachelor of Science degree

City University of New York

Staten Island, New York, United States

& LEADERSHIP AWARD

Bachelor of Science Degree in Economics,City University of New York, Staten Island, NY - 2013

• Economics

SKILLS

Inventory Buyer Scheduling Customer Service Oriented Customer Service Retail Sales Stocking Cash Handling Audit Audits Auditing Merchandising Employee Performance Operations AS400 Maintenance Machine Safety Safety Training Self Motivated Microsoft Excel HONORS & AWARDS

Maintain outstanding customer relationships to ensure repeat business EDUCATION & LEADERSHIP AWARD

2010 Costco Employee of the Month

2005 Community Service Award for Outstanding Achievement, Extracurricular & Voluntary Services LANGUAGES

English - Intermediate

WORK EXPERIENCE

October 2022-Current

Major Sales Supervisor

Costco Wholesale

United States

• Lead and motivate a team of employees to ensure that all tasks are completed in an efficient, timely manner.

• Monitor employee performance and provide feedback on areas for improvement.

• Ensure compliance with company policies and procedures.

• Assist customers with inquiries and complaints in a professional and courteous manner.

• Maintain accurate records of inventory levels and stock replenishment.

• Supervise the receiving and stocking of merchandise.

• Train new staff members on store operations and customer service standards.

• Develop strategies to increase sales and improve customer satisfaction. June 2022-October 2022

Temp Hardlines Manager

Costco Wholesale Corporation

Staten Island, New York, United States

•Oversaw the Majors, Hardlines, Produce proficiently.

• Developed, coached, counseled, and mentored Supervisors and employees to ensure their success via constructive feedback, having one to move on to management.

• Utilized the five R's of merchandising to ensure proper product placement in order to drive sales.

• Coordinated and organized major floor moves throughout the year to accommodate buyer focuses, coupon/IRC items, and seasonal items.

• Review and analyze options ISI, IATOP, and WSRWS in AS400 on a regular basis to monitor product movement and to better communicate with merchandise manager and buyers.

• Walked daily with General Manager and additional merchandise managers to coordinate upcoming merchandise focus events and business needs.

• Provided our members with the prompt and courteous customer service they have come to expect from our company. December 2019-June 2022

Produce Supervisor

Costco Wholesale Corporation

Staten Island, New York, United States

•Developed knowledge about products and sales items to answer members questions.

•Established and maintained a positive work environment.

•Rotated product to maintain the freshest and best product is out on the floor.

•Supervised, trained and developed team members in accordance with company policies and procedures.

January 2019-December 2019

Front End Supervisor

Costco Wholesale Corporation

Staten Island, New York, United States

•Provide training, encouragement, advice and feedback to employees/ members.

•Assists management in administrative duties; such as scheduling employees, writing supply orders, tracking safety training.

•Performs daily audits on all merchandise being returned in the store.

•Educates and advises employees on group health plans, voluntary benefits and 401(k) retirement plans.

August 2015-January 2019

Volume Shop Expert / Inventory Auditor

Costco Wholesale Corporation

Staten Island, New York, United States

•Pull high volume orders for businesses that fax and email orders.

•Utilize Microsoft excel to communicate with customers for orders $100,000 and more.

•Responsible for $1million in revenue per year.

•Order water trucks for businesses.

•Responsible for inventory auditing.

•Make order forms for members to place orders.

•Build great relationships one on one with customers over the phone and in person. November 2006-August 2015

Customer Service Technician

Photo Department

United States

•Provide customer service support for all in-store, phone and online photo request

•Manage and process online photo orders

•Stock inventory for photo lab

•Conduct quarterly maintenance on photo silver recovery unit

•Maintain outstanding customer relationships to ensure repeat business June 2005-June 2007

Concession Supervisor

Centerplate (Staten Island Yankees)

United States

•Assisted in the development of programs to increase customer satisfaction and operational excellence

•Verified and maintain inventory at established levels

•Ensured all cash handling procedures are in effect at all times

•Cleaned the designated area after games and before

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