RESUME

Deborah J. Steorts

Address: * ********** *****

Candler, NC 28715

Telephone: 828-***-****

Email: ad1xnt@r.postjobfree.com

EDUCATION

**** **** ******* ********** *************

Asheville, NC

1991 Bachelor of Science, Clothing & Textiles & Fashion Merchandising

University of North Texas, Denton, Texas

Minor: Business

PROFESSIONAL EXPERIENCE

2022 - present Customer Service & Sales Representative (independent Consultant)

Work from Home

Live Ops/Bath & Body Works, Candler, North Carolina

Responsibilities: Process damaged products for reshipment to customers. Process refunds of products not in inventory. Recommend Bath & Body products. Assisted customers with loyalty rewards programs. Track, document and retrieve information in databases. Provide a quiet, distraction-free work environment.

2019 Driver

Lyft, Charlotte, North Carolina

Responsibilities: Provided safe, reliable, friendly transportation to those upon request.

2016 Cashier

Home Depot

Matthews, North Carolina

Responsibilities: Provided friendly, fast, and accurate processing for customer transactions.

2015 Cashier

Lowe’s

Charlotte, North Carolina

Responsibilities: Provided friendly, fast, and accurate processing for customer transactions.

2014 Online Banker

Randstad/Wells Fargo, Charlotte, North Carolina

Responsibilities: Answered questions customers had regarding their checking, debit card, savings, CD, IRA, and trust accounts.

2013 Customer Service Representative

Randstad/AON Hewitt, Charlotte, North Carolina

Responsibilities: Assisted Chrysler, Ford and General Motors retirees with enrollment of medical coverages. Provided information to members on any questions regarding enrollments, eligibility requirements, etc. Resolved billing issues.

2012-2013 Customer Service Representative (Blue Cross Blue Shield

Connextions, Charlotte, North Carolina

Responsibilities: Answered customers questions regarding premiums, claims, payment status, etc. Assisted providers and customers verifying coverage of status of payment. Discussed patient eligibility with medical providers.

2010-2012 Customer Service, Sales and Service Representative II (Comcast)

Convergys, Charlotte, North Carolina

Responsibilities: Resolved customer inquiries, complaints, billing questions, payment extensions, and service requests. Promoted products/services to customers. Provided technical troubleshooting to cable boxes. Scheduled techs to customers home to restore cable services.

2009-2010 Illustration Sales Support

BISYS, Charlotte, North Carolina

Responsibilities: Developed life insurance quotes for regional directors

2000-2005 Executive Assistant to President and Senior Analysts

Marketing Analysts, Inc. (MAi), Charlotte, North Carolina

Responsibilities: Word processing of Marketing reports, questionnaires, and proposals. Supported President, Senior Vice Presidents, and Marketing Analysts.

1998-2000 Administrative Assistant

Adecco/ProStaff/Office Team, Charlotte, North Carolina

Responsibilities: Word processing and data entry of documents in Word, Excel and PowerPoint. Prepared expenses and sent for payment to Accounting department. Ordered office equipment and maintained equipment of copiers and fax machines. Ordered office supplies for departments. Distributed mail on daily basis. Arranged catering for office staff.

1997-1998 Recruiting Coordinator

NationsBank, Charlotte, North Carolina

Responsibilities: Assisted Recruiter in setting up candidates for interviews and orientation, processing payroll, and data entry of candidates into database for mortgage and marketing departments. Made hotel and travel reservations.

1995-1997 Administrative Assistant, Marketing Department

NationsBank, Charlotte, North Carolina

Responsibilities: Supported Senior Vice Presidents in Analytical and Consumer Marketing Applications and Consumer Marketing departments. Performed word processing and data entry using Microsoft Word, Excel, and PowerPoint. Made calendar and travel arrangements for Senior Vice Presidents. Prepared expenses and sent for payment to Accounting department. Ordered office equipment and maintained equipment of copiers and fax machines. Ordered office supplies for department. Distributed mail on a daily basis.

1986-2006 Marketing Coordinator

Town and Tweed Ladies Shop, Bluefield, West Virginia

Responsibilities: Recommended a variety of product merchandise lines to owner of upscale ladies apparel boutique. Attended Dallas Apparel Mart on buying trips. Visited and shopped competitor retail boutiques and department stores to locate new lines of apparel merchandise that would interest owner and increase store revenue.

VOLUNTEER EXPERIENCE:

1981 High School Internship

The White House, Washington, D.C.

Responsibilities: Sent out birthday greeting cards to citizens for the President of the United States

1981 Receptionist

Presidential Republican Convention, Detroit, Michigan

Responsibilities: Answered phones and directed calls to appropriate parties.

1981 Administrative Assistant

Presidential Republican Campaign

College Youth Campaign

Responsibilities: Typed correspondence, delivered mail daily, created mailers to increase awareness of Presidential Candidate Ronald Reagan.

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